Select a topic to find the best way to contact us.
Select a topic to find the best way to contact us.
If you forget your PlayStation Network (PSN) password, you can reset it from the web or on your PlayStation console.
Learn how to set up and deactivate two-step verification (2SV), where to find 2SV backup codes and how to recover an account after losing a 2SV mobile number.
Never share your account details with anyone else — you will be responsible for anything they do under your account. Prevent fraud by protecting your account with these helpful tips.
Your online ID and sign-in ID (email address on your account).
Serial number of the console used to create or log into your account.
Details of a recent transaction (including Order Number, content purchased, price and date of the transaction)
If your account was suspended, you may have broken the PlayStation Network Terms of Service. Here are more details on why we suspend players, when suspensions end, and when you can appeal.
If you or the payment owner reversed a payment to PlayStation Network, your account will be suspended until the charges are resolved. Learn more about suspensions for chargebacks and your options below.
Activating your console as primary provides an easy access to content you’ve purchased from the PlayStation Store, automatic downloads, and more. Learn how to enable this below:
Upgrade or change your hardware? Deactivate your previous primary systems either on your system or via the web.
Learn how to change your online ID on PlayStation Network and what to do if you experience issues with an online ID change.
Find out how to set up an account for PlayStation™Network.
Find out how to request an account closure and what happens when your account gets closed.
If you have received an e-mail from PlayStation about an account you don't own or recognize, please change your e-mail password immediately and contact us with the options below.
If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund.
Some games that have not yet been released are available to be pre-ordered. Get all the information for how pre-orders work, launch times, and cancelations on the PlayStation Network.
Follow these steps to resolve common issues with redeeming PlayStation Store vouchers.
If your voucher code is printed on a receipt, please contact the retailer to recover the code.
For all other types of damaged voucher, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.
If you don't recognize payments made on your credit card or bank statement, it could be possible that someone has used your payment details to make a purchase on PlayStation Store.
If you don't have an account for PlayStation Network, and you think you've been the victim of fraud or your payment details have been compromised, contact your card provider (the number on the back of the card) and report the matter to law enforcement and we will cooperate with any enquiry. PlayStation Support can only discuss these charges with the account holder.
If you do have an account for PlayStation Network, we may be able to assist. Please reach out to us in the contact option(s) below.
Find out how to set up your PS5™ for the first time, update the system software and connect to PlayStation™Network (PSN).
Visit the Fix & Replace tool to troubleshoot your PlayStation 5 and get your issue fixed.
Visit the Fix & Replace tool to troubleshoot your PlayStation 4 and get your issue fixed.
Learn how to get started with PlayStation VR on PlayStation®5 and PlayStation®4 consoles.
Visit the Fix & Replace tool to troubleshoot your PlayStation VR and get your issue fixed.
Find out how to pair and charge a DualSense wireless controller with a PS5 console, change controller settings and what troubleshooting steps to take for controller issues.
Visit the Fix & Replace tool to troubleshoot your DualSense controller and get your issue fixed.
Don’t see your hardware listed in the options above? We may still be able to assist! Check our Fix & Replace page for more details on hardware troubleshooting for legacy hardware.
Find more information and get help with Officially Licensed PlayStation Accessories for at our accessories hub below.
Learn more about the features and benefits of PlayStation Plus such as online multiplayer, cloud storage, and monthly games.
Find out how to check your PlayStation Plus payment date, change your payment method, or cancel subscription services.
Learn how to stream over 700 PS Now games on PlayStation®5, PlayStation®4, and PC.
Find out how to check your PlayStation Now payment date, change your payment method or cancel subscription services.
If you have an active subscription to a service purchased on PlayStation Store you can follow the steps below to manage it.
It isn’t PlayStation without great games to play. Here is some information on some of the latest titles to keep you informed on what to expect.
Certain PS4™ games can be upgraded to the digital PS5™ version of the game on a PS5 console. Find out how to upgrade your eligible games.
Learn how to download your PlayStation Store purchases to your PS5™ or PS4™ console and how to download games remotely.
Learn how to make space on your console storage, store games on extended storage and move game saved data using Playstation®Plus cloud storage.
Restoring licenses may help if you’re unable to access your digital purchases like games, add-ons, in-game consumables, and virtual currency.
If you’re having trouble connecting to PSN, you can always check to confirm there are no on-going issues. If that doesn’t resolve your issue, you can visit Fix & Connect to get connection solutions for your PS4 and PS5.
Learn how to set up a wired or wireless connection on your PS4 or PS5 system to access the Internet and PSN.
Visit Fix & Connect to get connection solutions for your PS4 and PS5, or check the PSN status below.