Learn about the dos and don’ts of using your account, as well as suspensions and bans which can be applied to your account for not adhering to these guidelines.
You and your child family members must follow our Code of Conduct in all dealings with us and other members of the PlayStation™ Network (PSN) community.
✓ Be inclusive. PSN is for everyone over 7, regardless of gender identity, sexual orientation, race, ethnicity, nationality, color, immigration status, social and economic class, educational level, size, family status, political belief, religion, and mental and physical ability or any other attribute that people use to label others or divide communities.
✕ Do not use or promote hate speech.
✕ Do not threaten, harm, or alarm anyone.
✕ Do not bully, harass or stalk anyone.
✓ Be sensible. Obey the law.
✕ Do not be vulgar or offensive.
✕ Do not encourage anyone to hurt themselves or someone else.
✕ Do not threaten, condone, perform or promote any illegal acts.
✕ Do not impersonate anyone else.
✕ Do not infringe anyone’s privacy or defame them.
✕ Do not infringe anyone’s intellectual property.
✓ Be patient and considerate. Be kind. Remember you were new once too. You can help make someone’s early gaming and community experiences good ones.
✓ Be respectful. We know you can’t all agree, all the time. Disagree respectfully or walk away.
✓ Be a player. Help each other out. If you find a vulnerability in PSN or a product, tell us so we can fix it, keeping you, others and our company safer.
✕ Do not be disruptive.
✕ Do not cheat.
✕ Do not use any bugs, glitches, vulnerabilities or unintentional mechanics in products or PSN to get an advantage.
✕ Do not share, buy, sell, rent, sub-licence, trade, transfer, phish for or harvest any accounts or account details or other credentials.
✕ Do not spam anyone.
✕ Do not forward recommendations or offers to your contacts without their permission.
✕ Do not use PSN or any of its products for, or associate them with, any commercial activity.
✕ Do not do anything to bring PSN or PlayStation into disrepute.
✓ Be Discreet. Keep it decent. Things you say and do online affect other people and have real-world consequences. Think before you post anything online. Beware that information you put online can spread and may be seen by people you didn’t expect would see it.
✕ Do not reveal personal information about other people or yourself. It makes you and them more vulnerable. Personal information includes phone numbers, email addresses, and real-world addresses like your home, school or temporary location.
✕ Do not share erotic or pornographic imagery.
✕ Do not share any image of another person without their consent.
✓ Help us ensure PSN is the best place to play. Always use common sense and good manners.
If you see someone else misbehaving:
Report them to us using our contextual grief reporting tools. If you use the most proximate grief reporting tool, when you submit the report, you can send us applicable evidence to help us assess your report. Of course, this means other people can grief report - you and your content too. For more information on grief reporting please visit www.playstation.com/safety.
If you engage with them, stay calm and respectful. Lead by example and don’t breach these Terms yourself.
✓ Follow any specific rules for each product.
For examples of how to abide by the Code of Conduct, and for information on what can happen to an account that breaches these guidelines, visit the following article:
Contact our support specialists