A) Headband
B) Headband strap
C) Retractable microphone
D) Mute indicator/Mute button
PlayStation Support
Select a category from below:
PlayStation wireless headsets
A) Headband
B) Headband strap
C) Retractable microphone
D) Mute indicator/Mute button
A) Charging terminals
B) Tactile dot
C) Volume button
D) USB Type-C port
E) Audio input jack
F) PlayStation Link™ button
G) Status indicator
A) Mounting plate
B) Mounting stem
C) Charging hanger
D) Charging connector
E) Cradle
F) USB Type-C port
A) USB Type-A connector
B) PlayStation Link button
C) Status indicator
Connect your PULSE Elite™ wireless headset to your PS5® console using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your headset out of the box.
Connect your PULSE Elite wireless headset to compatible PCs (Windows) or Macs (macOS) that have USB audio output using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your headset out of the box.
Connect your PULSE Elite wireless headset to compatible mobile devices that support a Bluetooth connection.
You first need to pair your headset to your mobile device to set up a Bluetooth connection.
Use the PS Link button on your PULSE Elite wireless headset for different functions that can be activated by short and long presses.
Quick press and release
Quick press three times
Press and hold for approximately 2 seconds, release
Press and hold approximately 4 seconds, release
Press and hold for approximately 8 seconds, release
Press and hold for 8 seconds. Release, and then press and hold for 8 seconds again
Press and hold for at least 10 seconds, release
When you first use your PULSE Elite™ wireless headset with your PS Portal, you need to pair them. Make sure you’ve completed initial setup of your PS Portal before pairing.
Visit the Online User's Guide to find out more about PS4™ console settings for Audio Devices.
When you turn on or turn off your PULSE Elite wireless headset, the status indicator blinks to show the battery level. If the indicator blinks red, the battery level of your headset is low or empty.
You can charge your headset from any compatible USB Type-A charging port using the included USB cable.
The status indicator blinks to indicate the battery level of your PULSE Elite wireless headset.
You must mount the PULSE Elite charging hanger to a vertical surface before you use it to charge your PULSE Elite™ wireless headset.
Use the volume button on the right side of your headset to raise or lower the PlayStation Link™ volume.
You can press the mute button on your microphone to mute or unmute.
If you’re having issues with your PULSE Elite wireless headset, try resetting it. Resetting won’t affect any PlayStation Link™ or Bluetooth pairings, or audio settings.
Your headset might be out of range from your console, or another electronic device might be causing interference with your wireless router.
Updates for your PULSE Elite wireless headset and USB adapter are added when you update your PS5 console system software. Make sure your headset and adapter are updated to the latest version available. When there’s a new update available, follow the on-screen instructions.
You can also manually check and update the device software.
PULSE Explore wireless earbuds
A) Tactile dot
B) Volume button
C) Charging terminals
D) Microphones
E) PlayStation Link™ button
F) Earbud tip
G) Housing
A) Charging case cover
B) Charging connector
C) Earbud dock
D) PlayStation Link button
E) USB Type-C port
F) Status indicator
A) USB Type-A connector
B) PlayStation Link button
C) Status indicator
Make sure you insert and position your PULSE Explore wireless earbuds into your ears as shown below.
Pick the earbud tip size that best suits your comfort and provides a good acoustic seal. Choose your favourite out of four sizes included in the box. The earbuds are pre-attached with a pair.
To check that you’re using a good earbud tip size for you, try the following:
Connect your PULSE Explore™ wireless earbuds to your PS5® console using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your earbuds out of the box.
Connect your PULSE Explore wireless earbuds to compatible PCs (Windows) or Macs (macOS) that have USB audio output using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your earbuds out of the box.
Connect your PULSE Explore wireless earbuds to compatible mobile devices that support a Bluetooth connection.
You first need to pair your earbuds to your mobile device to set up a Bluetooth connection.
When you first use your earbuds with your PS Portal, you need to pair them. Make sure you’ve completed initial setup of your PS Portal before pairing.
Remove one or both of your earbuds from the case to activate the following functions. If you’re using both earbuds, you need to press only one PS Link button on either of your earbuds.
Quick press and release
Press and hold for approximately 2 seconds, release
Press and hold for at least 12 seconds, release
The status indicator blinks to indicate the battery level of your earbuds and case.
Updates for your PULSE Explore wireless earbuds and USB adapter are added when you update your PS5 console system software. Make sure your earbuds and adapter are updated to the latest version available. When there’s a new update available, follow the on-screen instructions.
You can also manually check and update the device software.
Find out how to reset your PULSE Explore™ wireless earbuds and other troubleshooting steps.
PS Link USB adapter
A) USB Type-A connector
B) PlayStation Link button
C) Status indicator
You can use a second PS Link USB adapter to set up another PS Link connection to a USB audio device without having to unplug your first USB adapter.
A new, standalone USB adapter isn’t paired to your device out of the box, so you first need to pair them.
When your PS Link device is paired and connected with your PS Link USB adapters, you can easily switch between PS Link connections.
Reset your PlayStation Link™ USB adapter if you’d like to clear all PS Link connections.
You can reset your USB adapter from any USB Type-A charging port.
Find out how to adjust settings of the following PlayStation Link™ devices on PlayStation®5 consoles:
PULSE Elite™ wireless headset
PULSE Explore™ wireless earbuds.
*PS5 consoles (CFI-2000 model group - slim) require a USB-C to USB-A adapter (sold separately) to connect to the front USB port.
Reset your PlayStation Link™ USB adapter if you’d like to clear all PS Link connections.
You can reset your USB adapter from any USB Type-A charging port.
Other accessories
Want to be included when streaming your broadcasts? Use your HD camera (CFI-ZEY series) or PlayStation Camera (CUH-ZEY series) and put yourself in your live stream.
The PlayStation Camera adaptor is used to connect the PlayStation®Camera* (sold for the PlayStation®4 console) to a PlayStation®5 console. This allows the use of PlayStation®VR when playing supported PS4™ games on a PS5™ console, including games that require PlayStation®Move or PlayStation®VR aim controllers.
*Model CUH-ZEY1 or CUH-ZEY2
Please note: The new HD camera for PS5 is not compatible with PS VR. You will need to use the PS Camera (for PS4) with a PlayStation Camera adaptor (no purchase required) to use PS VR on PS5.
If you are setting up your PS Camera for PS VR, there are a few extra steps to configure it. See the full PS VR Quick Start guide and video for more detail.
The PS Move controller is compatible with PS5™ consoles and PS4™ consoles. You need to pair your controller if it's the first time using it.
Set up the PS Move motion controller and find troubleshooting steps for PS Move motion controller issues.
You'll need to pair your media remote to your PS5™ console before you can use it:
The media remote allows you to navigate your PlayStation®5 console and access media and apps without a wireless controller.
The PS VR aim controller is a Bluetooth® device. You’ll need to pair your controller when you use it for the first time and when you use it with another PS4™ console.
With your PS4 console on, connect your controller using a micro USB cable*, then press the 2 PS button. Your controller pairs with the console and turns on. After you’ve paired your controller, you can disconnect the micro USB cable and use your controller wirelessly.
*The PS VR aim controller is not supplied with a micro-USB. Use the micro-USB cable for your DUALSHOCK 4 wireless controller.
Troubleshoot input lag, pairing or flashing light issues with the PS VR aim controller.
PlayStation Portal remote player
Here’s some basic information about your PlayStation Portal™ remote player.
During Remote Play, your PS Portal lets you enjoy the same key features of the DualSense™ wireless controller that you use with your PlayStation®5 console. Your PS Portal responds to your gameplay in the same way as your wireless controller. Some buttons and functions can only be used during Remote Play.
A) Directional key
Highlight an item on the screen.
B) Create button
During Remote Play, this button functions the same way as the create button on your controller.
C) PS button
After turning on your PS Portal, press the PS button to unlock the lock screen.
You can do the following things during Remote Play.
Press once | Access the control centre on your PS5® console. |
Press and hold | Go to the home screen on your PS5 console. |
D) Screen (touchscreen)
Features touch functionality.
Just like the one on your controller, you can use the touch pad function on your PS Portal during Remote Play.
For more about touch pad function, see the “Remote Play controls” > “Use the touch pad” section.
E) Mute button
Mute or unmute the mic during Remote Play.
If the mic isn’t working during Remote Play, check to make sure that this button isn’t on mute, or that the mic on your headset or earbuds isn’t muted.
You can turn on/off the indicator on the mute button in Settings.
To learn more see the ”Settings” section.
F) Options button
During Remote Play, this button functions the same way as the options button on your controller.
G) Action buttons
Cross button | Select the highlighted item. |
Circle button | Cancel a command. |
Triangle button | Rearrange items in a list, or view related information during Remote Play. |
Square button | Use as a shortcut for context-sensitive commands and to view more functions for a specific item during Remote Play. |
H) Light bar
During Remote Play, the light bar glows in the same way as your controller’s light bar.
You can turn on/off the indicator on the light bar in Settings.
To learn more, see the ”Settings” section.
I) Right stick/R3 button
Press on the stick to use it as the R3 button.
J) Left stick/L3 button
Press on the stick to use it as the L3 button.
A) Right speaker/Left speaker
B) L1 button/L2 button
C) Power button
Press once | Turn on or put your PS Portal in rest mode. |
Press and hold | Turn on, turn off or restart your PS Portal. |
D) PlayStation Link™ button
Use when pairing with and re-connecting to PlayStation Link-supported headsets or earbuds.
E) Volume +/- buttons
F) R1 button/R2 button
A) Microphone
Use the built-in mic for voice chat.
B) Headset jack
Connect an audio device compatible with a 3.5 mm audio input jack.
C) USB port
Use the included USB cable to charge your PS Portal.
A) Connection status
Displays the connection status.
B) Quick menu
Tap this to display the quick menu.
C) Status bar
Displays the Wi-Fi connection status, battery level, and time.
D) Portal
Tap this to connect to your PS5 console and start Remote Play.
For how to prepare for and quit Remote Play, see the “Remote Play” section.
E) Key guide
Displays hints for using buttons and keys.
A) PS5 console connection
Select this to quit Remote Play, or connect to a different PS5 console.
B) PS Link connection
Displays the audio device connected with PlayStation Link. Select this to check its battery level.
C) Display Brightness
Adjust the screen brightness.
D) Airplane Mode
Turn on/off the wireless functionality of Wi-Fi and PlayStation Link.
E) Settings
Displays the settings for your PS Portal.
To learn more, see the ”Settings” section.
Before starting Remote Play, turn on your PS5 console or put it into rest mode. Make sure the following settings are configured on your PS5 console. These settings are saved until you change them.
If your Remote Play connection is unstable, visit the guide below.
On the home screen of your PS Portal, tap the portal or press the cross button. Your PS Portal connects with the PS5 console you used previously, and Remote Play starts.
During Remote Play, open the quick menu and then select Disconnect.
To put your PS5 console in rest mode when Remote Play quits, turn on Put the Connected PS5 in Rest Mode and then select Disconnect on your PS Portal.
For the quick menu, see the “What’s on the screen” > “Quick menu” section.
To use a different PS5 console for Remote Play, take the following steps. If you’re currently using Remote Play, you’ll need to quit first.
With your PS Portal, you can use any headsets or earbuds that are PlayStation Link- supported or compatible with a 3.5 mm audio input jack.
You can use PlayStation Link with your PULSE Explore™ wireless earbuds and your PULSE Elite™ wireless headset.
PS Link-supported audio devices can quickly switch between the audio of your PS Portal and your PS5 console.
For instructions on how to connect PS Link-supported audio devices, visit the guide below.
To view and configure settings for your PS Portal, select Settings from the quick menu. You can change the following settings:
For how to display the quick menu, see “What’s on the screen” section.
Network | Change the Wi-Fi network you're connected to, and check connection status. |
System | Update the system software and reset your PS Portal. You can also configure settings for device language, date and time, and battery usage. |
Display and Brightness | Adjust the brightness of the screen. Turn on/off the light bar and the indicator on the mute button. You can also adjust the brightness of the screen from the quick menu. |
Controller | Change the vibration intensity and the trigger effect intensity. |
Sign Out | You can sign out of your account for PlayStation™Network from here. |
Always update your PS Portal and PS5 console to the latest version of the system software. By updating, you'll enjoy additional features, improved usability, and enhanced security.
Make sure that you’re signed out of PlayStation Network before sending your PS Portal to an authorised service centre for repair. This helps prevent unauthorised access to your credit card and other personal information. To sign out, go to the quick menu and select Settings > Sign Out.
The types of after-sale services available vary by country or region.
Make sure that you deactivate and reset your PS Portal before you transfer ownership, dispose of it, or return it (where permitted).
For registered trademarks or trademarks of Sony Interactive Entertainment Inc. and Sony Group Corporation, visit the link below.
All of the Japanese fonts and some part of the Latin fonts in this machine use characters provided by Fontworks Inc.
© 2024 Fontworks Inc., a Monotype company.
iWnn © OMRON SOFTWARE Co., Ltd. 2008-2013 All Rights Reserved.
If you can’t restart your PS Portal, try the following.
If you’re still having issues, try performing a full reset.
If your PS Portal unexpectedly crashes or restarts while charging, try the following:
Check the features that are available in the update below.
Manuals and warranty
Find warranty information for your consoles and devices.
To view the User's Guide for your PlayStation®5 console, go to the home screen on your PS5 console and select
Settings > User's Guide, Health & Safety, and Other Information > User's Guide.
View the PlayStation®4 console user guide online.
View the PlayStation®3 console user guide online.
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