- Check the connection status of the PlayStation®4 console in Settings > Network > Test Internet Connection.
- Try the following:
- Other devices on your network might be using a large amount of bandwidth. Wait until they are finished.
- Check that your router and modem supports the PS4™ console. Contact your Internet Service Provider for details.
- Reset your local network connection by powering off your modem or router and waiting 5 minutes before turning it back on.
- Update your router's firmware. Please contact your router manufacturer or Internet Service Provider (ISP) for assistance if required.
- If you are using a Wi-Fi connection, place the PS4 console system and the router closer together, make sure there are no obstructions between them.
- The following port numbers are used to connect with the PlayStation servers using the Internet. Make sure they are not blocked by the router.
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479
- If you have been using a specific DNS server, go to Settings > Network > Set Up Internet Connection > Custom and change the DNS settings.
- If you're still experiencing difficulties, please try again later as the server may be experiencing high traffic.
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