Select a category from below:
Upgrade an eligible PlayStation®4 game to the digital PlayStation®5 version
Certain PS4™ games can be upgraded to the digital PS5™ version of the game on a PS5 console.
PlayStation®4 games playable on PlayStation®5.
Playing issues (crash, freeze, etc.)
Find out how to fix issues when downloading games from PlayStation Store on PS5™ consoles and PS4™ consoles.
How to earn trophies
Learn about trophy settings, trophy levels and how to sync trophies on PlayStation®5 consoles and PlayStation®4 consoles
How to manage PlayStation®5 console storage
How to make space on your PS5™ console storage, and store games on USB.
How to manage PlayStation®4 storage space
Manage PS4™ storage space and game save data.
Hide games from your PlayStation® Games Library
How to hide games from your Games Library or from other players on PS5™ consoles and PS4™ consoles.
Installing, Downloading & Updating
Learn how to download your PlayStation Store purchases to your PS5™ console or PS4™ console and how to download games remotely.
Create and join a party
Create a party and join voice chat on a PlayStation®5 console
Find out how to create and join a party, voice chat with party members and what content you can share in a party on PS5™.
Create a party and join voice chat on a PlayStation®4 console
Learn how to communicate with group members via voice chat and text messages on PS4™.
PS5 Chat transcription
Learn how to turn on chat transcription on PS5.
Help with party and voice chat
Learn how to troubleshoot common voice chat issues on PS5 and PS4.
PlayStation Remote Play on mobile devices
Control your PlayStation® console remotely wherever you have a high-speed Internet connection.
PlayStation Remote Play on PC and Mac
Control your PlayStation® console remotely on a Mac or a PC.
PS4: Remote Play for PS Vita
Connect your PlayStation®Vita to a PlayStation®4 console for Remote Play.
Remote Play connection troubleshooting
Diagnose and resolve issues with Remote Play.
Share & broadcast
Capture PS gameplay & screenshots on PlayStation®5
Save the memorable moments in your games on PS5™ consoles by taking screenshots and recording video clips.
Share screenshots and video clips on PlayStation®5 consoles
Refine your screenshots and video clips on PS5™ consoles.
How to share screenshots and video clips on PlayStation®4 consoles
Create lasting memories of your games with screenshots and video clips on PS4™.
PlayStation®4 Broadcast and Share Play troubleshooting
Learn how to troubleshoot PlayStation®4 Broadcast and Share Play issues.
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