PS Store & Refunds

PS Store & Refunds

PlayStation Support

What do you need help with?

Select a category from below:

Payments

Purchases & PS Store

Refunds

Vouchers & pre-orders

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Payments

Payment options

Payment issues

Unauthorised transactions

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Payments

Payment options

Payment methods accepted on PlayStation™Store

Find out which credit and debit cards can be used on PlayStation Store, how payments work on PlayStation™Network and how to remove a payment method from your account.

Credit or debit cards on PlayStation Store

Find out how to use a credit or debit card as a payment method and which countries/regions support credit or debit card payments on PlayStation Store.

Manage PlayStation Store payment options

Find out how to add or remove a PlayStation Store payment method and how to set a default payment method for your account.

How to top up your wallet on PlayStation Store

Learn how to add funds to your wallet to make purchases on PlayStation™Store.

Payment issues

Problems adding credit or debit card information to PlayStation™Store

Find troubleshooting steps for credit and debit card issues on PlayStation™Store.

Support video: Credit card troubleshooting

Unauthorised transactions

How to check PlayStation Store transaction history

Find out how to view your PlayStation Store purchase history, manage subscriptions such as PlayStation®Plus and check your service list.

I don't have an account: I don't recognise a payment or email

Find out what steps to take if you think that someone has used your personal details to create an account or make a purchase.

I don't recognise an email about a change to my account

Find out what steps to take if you think someone may have accessed your account or you do not recognise a payment to PlayStation™Store.

I have an account: I don't recognise a payment

If you do not recognise a purchase, first check your PlayStation Store transactions and learn about some other reasons for unrecognised payments.

Stolen PlayStation console

Find out how to secure your account after your console has been stolen.

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Purchases & PS Store

PlayStation™Store information

Security and parental controls

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Purchases & PS Store

PlayStation™Store information

How to purchase content on PlayStation Store

Find out how to purchase games, game content, subscriptions and season passes from PlayStation Store.

Set up "Require Password at Checkout"

Activate password protection for purchases on PlayStation Store.

How to check PlayStation Store transaction history

Find out how to view your PlayStation Store purchase history, manage subscriptions such as PlayStation®Plus and check your service list.

PlayStation Store season pass support

Learn more about season passes, where they can be purchased and how to find your season pass content.

Missing in-game currency purchased from PS Store

If you've purchased virtual currency or points, they should appear when you next access the game. Learn what to do if you can't find your currency or points when playing the game.

Support video: View transaction history on PS4

Security and parental controls

Enable "Require Password at Checkout"

A password at checkout adds extra security to your account.

How to set parental controls and spending limits on PS5 consoles

As the family manager or an appointed parent or guardian, you can decide how much your child is allowed to spend each month.

How to set parental controls and spending limits on PlayStation 4

As the family manager or an appointed parent or guardian, you can decide how much your child is allowed to spend each month.

Prevent children from changing parental controls

Prevent children from changing parental controls on PlayStation®5 and PlayStation®4.

Support video: PlayStation 5 Parental Controls overview

Support video: Default Parental Controls on PlayStation 4

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Refunds

Cancel and manage purchases

Requesting a PS Store refund

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Refunds

Cancel and manage purchases

How to check PlayStation Store transaction history

View your PlayStation Store purchase history, manage subscriptions such as PlayStation®Plus and check your service list.

Cancel PlayStation Store subscriptions

Find out how to cancel a PlayStation Store subscription such as PlayStation®Plus.

Cancel pre-orders

Find out how and when you can cancel a PlayStation Store pre-order.

Support video: PlayStation subscription management on the web

Support video: Manage and cancel PlayStation subscription on PS4

Requesting a PS Store refund

Refund for games and add-ons

Find out if you're eligible for a PlayStation Store refund and how to request a refund on Playstation™Store purchases including games, DLC and add-ons.

Refund for subscriptions

Find out if you're eligible for a PlayStation Store refund and how to request a refund on Playstation™Store subscriptions such as PlayStation®Plus.

Refund for pre-orders

Find out how to cancel and refund your pre-order.

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Vouchers & pre-orders

Pre-orders

Vouchers

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Vouchers & pre-orders

Pre-orders

Cancel pre-orders

Find out how and when you can cancel a PlayStation Store pre-order.

How to pre-order content from PlayStation Store

Find out how to purchase and cancel PlayStation Store pre-orders, where to find pre-order release dates and how to automatically download a pre-order.

Support video: Downloading pre-ordered PS4 games

Vouchers

Redeem a PlayStation Store voucher code

Learn how to redeem content, subscription and wallet top-up voucher codes through PlayStation Store.

Problems using voucher codes on PlayStation Store

Learn what to do if you're having issues redeeming PlayStation Store vouchers.

Support video: Redeeming voucher codes on PS4

Notification

PlayStation Network is not available in Vietnam