Contact Support

What do you need help with?

Select a topic to find the best way to contact us.

What do you need help with?

Select a topic to find the best way to contact us.

System & Hardware

PlayStation®5

Getting started with your new PlayStation®5 console

Find out how to set up your PS5™ for the first time, update the system software and connect to PlayStation™Network (PSN).

Fix & Troubleshooting 

Visit the Fix & Troubleshooting tool to troubleshoot your PlayStation 5 and get your issue fixed.

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

https://locator.sony/?locale=vi_VN&profile=consumer/customer_support/ap

Opening hours: 8:00 - 17:00; Mon - Fri (Closed on Weekends & Public Holidays)

Need to contact us?

RECOMMENDED
Call us Open: Mon-Sat 10:00 - 19:00 / Closed Sun
(toll-free): 1800-588-885 (charged):
1900-561-561
System & Hardware

PlayStation®4

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

https://locator.sony/?locale=vi_VN&profile=consumer/customer_support/ap

Opening hours: 8:00 - 17:00; Mon - Fri (Closed on Weekends & Public Holidays)

Need to contact us?

RECOMMENDED
Call us Open: Mon-Sat 10:00 - 19:00 / Closed Sun
(toll-free): 1800-588-885 (charged):
1900-561-561
System & Hardware

PlayStation®VR

PlayStation VR: Quick start guide

Learn how to get started with PlayStation VR on PlayStation®5 and PlayStation®4 consoles.

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

https://locator.sony/?locale=vi_VN&profile=consumer/customer_support/ap

Opening hours: 8:00 - 17:00; Mon - Fri (Closed on Weekends & Public Holidays)

Need to contact us?

RECOMMENDED
Call us Open: Mon-Sat 10:00 - 19:00 / Closed Sun
(toll-free): 1800-588-885 (charged):
1900-561-561
System & Hardware

DualSense™ wireless controller

DualSense™ wireless controller for PS5™ console support

Find out how to pair and charge a DualSense wireless controller with a PS5 console, change controller settings, and what troubleshooting steps to take for controller issues.

Fix & Troubleshooting 

Visit the Fix & Troubleshooting tool to troubleshoot your DualSense controller and get your issue fixed.

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

https://locator.sony/?locale=vi_VN&profile=consumer/customer_support/ap

Opening hours: 8:00 - 17:00; Mon - Fri (Closed on Weekends & Public Holidays)

Need to contact us?

RECOMMENDED
Call us Open: Mon-Sat 10:00 - 19:00 / Closed Sun
(toll-free): 1800-588-885 (charged):
1900-561-561
System & Hardware

Legacy Hardware & Accessories

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

https://locator.sony/?locale=vi_VN&profile=consumer/customer_support/ap

Opening hours: 8:00 - 17:00; Mon - Fri (Closed on Weekends & Public Holidays)

Accessories

Find more information and get help with Officially Licensed PlayStation Accessories at our accessories hub below.

Need to contact us?

RECOMMENDED
Call us Open: Mon-Sat 10:00 - 19:00 / Closed Sun
(toll-free): 1800-588-885 (charged):
1900-561-561
Games

Installing and updating games

How to clear storage space on PlayStation

Learn how to make space on your console storage and store games on extended storage.

Need to contact us?

RECOMMENDED
Call us Open: Mon-Sat 10:00 - 19:00 / Closed Sun
(toll-free): 1800-588-885 (charged):
1900-561-561
Connectivity

Internet connection

Connect your PS4 or PS5 to the Internet

Learn how to set up a wired or wireless connection on your PS4 or PS5 system to access the Internet.

Having connection issues?

Visit Fix & Connect to get connection solutions for your PS4 and PS5.

Need to contact us?

RECOMMENDED
Call us Open: Mon-Sat 10:00 - 19:00 / Closed Sun
(toll-free): 1800-588-885 (charged):
1900-561-561

If you are having difficulty locating a PlayStation®5, please check with retailers directly for availability.

We do not have any shipment dates or inventory information for retail outlets.

If you are having difficulty locating a PlayStation®5, please check with retailers, directly for availability.
We do not have any shipment dates or inventory information for retail outlets.