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What do you need help with?

Select a topic to find the best way to contact us.

Hardware & Repairs

PlayStation®5

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

Need to contact us?

RECOMMENDED
PlayStation Repairs Troubleshoot your device and get your issue fixed. PlayStation Repairs
RECOMMENDED
Call us Open: Mon-Fri 08:00 - 21:00, Sat-Sun 08:00 - 17:00 (excl. public holiday)
(toll-free): 1800-588-885 (charged):
1900-561-561
Hardware & Repairs

PlayStation®4

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

Need to contact us?

RECOMMENDED
PlayStation Repairs Troubleshoot your device and get your issue fixed. PlayStation Repairs
RECOMMENDED
Call us Open: Mon-Fri 08:00 - 21:00, Sat-Sun 08:00 - 17:00 (excl. public holiday)
(toll-free): 1800-588-885 (charged):
1900-561-561
Hardware & Repairs

PlayStation®VR

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

Need to contact us?

RECOMMENDED
PlayStation Repairs Troubleshoot your device and get your issue fixed. PlayStation Repairs
RECOMMENDED
Call us Open: Mon-Fri 08:00 - 21:00, Sat-Sun 08:00 - 17:00 (excl. public holiday)
(toll-free): 1800-588-885 (charged):
1900-561-561
Hardware & Repairs

DualSense™ wireless controller

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

Need to contact us?

RECOMMENDED
PlayStation Repairs Troubleshoot your device and get your issue fixed. PlayStation Repairs
RECOMMENDED
Call us Open: Mon-Fri 08:00 - 21:00, Sat-Sun 08:00 - 17:00 (excl. public holiday)
(toll-free): 1800-588-885 (charged):
1900-561-561
Hardware & Repairs

Legacy Hardware & Accessories

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

Need to contact us?

RECOMMENDED
PlayStation Repairs Troubleshoot your device and get your issue fixed. PlayStation Repairs
RECOMMENDED
Call us Open: Mon-Fri 08:00 - 21:00, Sat-Sun 08:00 - 17:00 (excl. public holiday)
(toll-free): 1800-588-885 (charged):
1900-561-561
Games

Installing and updating games

Need to contact us?

RECOMMENDED
Call us Open: Mon-Fri 08:00 - 21:00, Sat-Sun 08:00 - 17:00 (excl. public holiday)
(toll-free): 1800-588-885 (charged):
1900-561-561
Connectivity

Internet connection

Need to contact us?

RECOMMENDED
PlayStation Repairs Troubleshoot your device and get your issue fixed. PlayStation Repairs
RECOMMENDED
Call us Open: Mon-Fri 08:00 - 21:00, Sat-Sun 08:00 - 17:00 (excl. public holiday)
(toll-free): 1800-588-885 (charged):
1900-561-561