Contact Support

Help with 2SV issues

If you cannot receive a 2SV verification code or have no access to your phone, and you do not have 2SV backup codes, you will need to contact us using the details below and with these details ready: 

your online ID, sign-in ID (email address on your account), serial number of the console used to create or log into your account, and any recent transaction details.

Need to reset your PlayStation™Network password?

If you forget your PlayStation Network (PSN) password, you can reset it from the web or on your PlayStation console.

Compromised account?

If you believe that someone else might have access to your account, please reset the passwords associated with your sign-in ID (email address) and account. If you can't change your password or access your account, contact us to help you secure your account.

Still need help? You may need the following to help recover your account.

• Your online ID and sign-in ID (email address on your account).

• Serial number of the console used to create or log into your account.

• Details of a recent transaction (including Order Number, content purchased, price and date of the transaction)

Deactivating a PlayStation console

Deactivate your previous PlayStation console to activate your account on a new PlayStation device. 

You can easily deactivate your PlayStation console if you have access to it, or deactivate it online once every 6 months. 

Contact us using the details below if you're having issues.

Don't recognize payments to PlayStation on your bank statement?

If you don't recognize payments made on your credit card or bank statement, it could be possible that someone has used your payment details to make a purchase on PlayStation Store.

If you don't have an account for PlayStation Network, and you think you've been the victim of fraud or your payment details have been compromised, contact your card provider (the number on the back of the card) and report the matter to law enforcement and we will cooperate with any enquiry. PlayStation Support can only discuss these charges with the account holder.

If you do have an account for PlayStation Network, we may be able to assist. Please reach out to us in the contact option(s) below. 

Having issues with payments? 

If you are having issues making a payment, please contact us.

Having issues with Alipay? 

If you have any issue using Alipay on PlayStation Network, please remove it from payment method and register again and make sure that your Alipay account is linked to only one PlayStation account.

PlayStation Store voucher code is damaged

If your voucher code is printed on a receipt, please contact the retailer to recover the code.

For all other types of damaged vouchers, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.

PlayStation Stars Support

For more information on PlayStation Stars, please visit our FAQs. For support regarding your Points, Rewards, Campaigns, or Digital Collectibles, contact support below.

Request a refund for a PlayStation®Plus subscription

Active subscriptions can be cancelled up until the next payment date by selecting the Cancel Subscription setting. To request a refund please contact us following the details at the bottom of this page. Visit our cancellation policy page to get more information.

 Where to find the subscription renewal date:

1. Sign in to Account Management. 
   
2. Select Subscription from the menu on the left of the screen. 
3. Select a subscription to view the renewal date and Cancel Subscription or Reactivate Subscription.

Third-party apps and subscriptions/services

If you are using a third-party subscription, service, or a non-PlayStation developed application on your PlayStation device and have a question, please contact directly the app developer or subscription provider.

How to cancel a pre-order

If you have paid for pre-ordered content on PlayStation Store but have changed your mind about the purchase, contact us following the details below to request a refund or visit our cancellation policy page to get more information.

When the downloads will start?

To make sure your console automatically downloads your pre-order as soon as possible, check the Auto-download settings on your console and make sure there is enough storage space for the game data.

PSN Status

If you’re having trouble connecting to PSN, you can always check to confirm there are no on-going issues. If that doesn’t resolve your issue, you can visit PlayStation Repairs to get connection solutions for your PS4 and PS5.