How to troubleshoot wallet funding issues on PSN 

Find out how to resolve and avoid issues when funding your wallet.

Payment card not accepted?

  • If you’re unable to add funds to your wallet, check which credit or debit cards are accepted on Playstation™Store in your country/region.
  • Find troubleshooting steps for credit and debit card issues by checking the guide below.
  • You can also try another payment method or use a PlayStation Store voucher.

Are there any issues with PSN?

If PlayStation™Network (PSN) is experiencing issues, you might not be able to add funds to your wallet. Please check the PSN status page and wait until all services display a green light before trying to fund your wallet again.

Can’t find added funds or purchased content?

Check your transaction history to see if your wallet funding or purchase was successful.

Has your wallet been funded twice?

Check your transaction history and view your bank statement to see if your wallet was funded multiple times. 

If there has been an accidental transaction, contact us using the button at the bottom of this page.

Don’t recognize a wallet funding charge?

If you don’t recognize a purchase, first check your PlayStation Store transaction history.

If you don’t recognize the charges, please visit the guide below.

Need help? 

Contact our support specialists