How to contact PlayStation Support 

How to contact PlayStation Support 

Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.

Need to get in touch?

Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.

Use the search bar below to see if your issue or error code is covered by an article. Follow the troubleshooting steps to resolve your issue or, if you still need help, select contact us at the bottom of the page.

Can't find your issue? Scroll down to find useful tools and guides.

Can't find your issue?

Try visiting one of the guides below for more information.

Need to arrange a PlayStation 5 fix and troubleshooting?

Follow the link below to find out how you can arrange a fix and troubleshooting for a PlayStation 5 product.

Can't connect your PlayStation console to the Internet?

Try the Fix & Connect tool for connectivity troubleshooting.

Having issues with system software?

If you're having issues with your console's system software, start in Safe Mode and update or reinstall the system software using a USB storage device.

Looking for PlayStation manuals?

Find the online manual for your PlayStation system.