How to fix WS-116331-5

Access to PlayStation® has been temporarily suspended.

If this error appears while using PlayStation, your account may be temporarily suspended:

  1. Please check if you can sign in from another device such as a PC or mobile device.
  2. If you cannot sign in from another device, your account is suspended due to a violation of the terms of service.

Please check the e-mail sent to your sign-in ID (email address) for more information.

Need help? 

Contact our support specialists