PSN Online ID information does not match.
An error occurred because the PlayStation™Network online ID information registered for your account does not match.
This error may occur if you have recently changed your online ID. Please sign out from all other PlayStation® devices including PlayStation®3 consoles and PlayStation®Vita systems, and try again on your PlayStation®5 console.
If the situation does not improve, sign out from all your devices and try again after a while.
Contact our support specialists