Select a category from below:
Login and password
Reset your password
If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation®5 or PlayStation®4 console.
If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation console.
Forgotten sign-in ID (email address)
Change or recover your sign-in ID email address on PlayStation Network.
If your account is suspended
If your account or console has been suspended you will not be able to access PlayStation Network.
2-Step Verification (2SV) adds an extra layer of account security to your account on PlayStation™Network by requiring a verification code sent to your mobile device each time you use your password to sign in.
Sign in to account after 2SV activation
When 2SV is active, enter your account password and sign-in ID (email address) as well as the 2SV verification code when you sign in to your account on PS5 or PS4.
If you're logged in to your account, learn how to deactivate your 2SV from your account settings.
Find out how you can use two-step verification (2SV) backup codes to recover your account, and what steps to take if you lose your 2SV phone.
Do you have your backup codes?
If you kept a record of your backup codes when setting up 2SV, you can easily recover your account.
Lost or new phone 2SV issue
If you cannot receive a 2SV verification code, and you do not have 2SV backup codes, you will need assistance recovering your account.
Did not receive a verification code
If you didn't receive your verification code text, sign in with your account password and select Resend code. It might take a few minutes for your code to be sent.
Unexpected 2SV message
If you don't have 2SV or received an unexpected 2SV message, please reset your password immediately.
Create an account
Set up an account for PlayStation Network.
Change sign-in ID
Learn how to change or recover your sign-in ID email address.
Close an account
Learn how to request an account closure and what happens after your account is closed.
Change online ID
Learn how to change your online ID on PlayStation Network.
Online ID change - Games List
We recommended that you review the Games List before changing your online ID.
Online ID change issues
Resolve issues after changing your online ID on PlayStation Network.
Activating your PS4 System
Find out how to activate your primary PS4™ console and the activation limits for your PlayStation consoles.
Console Sharing and Offline Play on PS5™ consoles
Find out how to enable Console Sharing and Offline Play on PS5 consoles to share your purchases and some subscription benefits with other players.
Deactivating your PlayStation consoles
Learn how to deactivate your PlayStation consoles to allow new console activation and avoid activation limits.
Find out what steps to take if you think someone may have accessed your account or you do not recognise a payment to PlayStation™Store.
I do not have an account—why am I being notified of a payment to you?
Find out what steps to take if you think that someone has used your personal details to create an account or make a purchase.
I don't recognise an email about a change to my account
Recovering your account
Contact us to recover access to your account.
Stolen PlayStation console
Find out how to secure your account after your console has been stolen.
Suspensions on PlayStation™Network
Learn why we suspend players from PlayStation Network (PSN) and what to do if you are suspended.
Suspension for account debt
Learn why your account might have gotten suspended for account debt and how to resolve it.
PlayStation Safety for parents
Learn how to tailor your child's experience and help them keep themselves safe online.
PS5: How to set parental controls on PlayStation®5 consoles
Learn how to set up parental controls and limit your child's use of games, apps and features on your PlayStation®5 console.
PS4: How to set parental controls and spending limits on PlayStation 4
Learn how to set up parental controls and limit your child's use of games, apps and features on your PlayStation®4 console.
Control access and play time
How to set up play time controls for PlayStation®5 and PlayStation®4.
Prevent children from changing parental controls
Prevent children from changing parental controls on PlayStation®5 and PlayStation®4.
How to block or unblock players on PlayStation™Network.
PlayStation Network rules
What players under 18 years old need to know before going online with PlayStation.
Safety for players
Learn how to stay safe on PlayStation Network, adjust your privacy settings and read our code of conduct rules.
Set up your family on PlayStation
Learn how to create parent, guardian, and child accounts for your family on PlayStation.
Age ratings on PlayStation
Learn more about the different age ratings for PlayStation games, Blu-ray Disc and DVD video.
Report content and inappropriate behaviour using PS5
Learn how to report content or conversations that breach the Community Code of Conduct. If the Code of Conduct has not been broken, but you don't want to interact with a player, you can block them.
Report content via web and on PS4
Learn how to report content that breaches the Community Code of Conduct. If the Code of Conduct has not been broken, but you don't want to interact with a player, you can block them.
Security and privacy
Change privacy settings
Learn how to control who can communicate with you or see your activity on PlayStation Network.
Change security settings
Learn good security practices on PlayStation Network.
Behaviour guidelines on PlayStation Network
Learn about the dos and don'ts of using your account, as well as suspensions that can be applied to your account for not adhering to these guidelines.
Report behaviour on PS5
How to report inappropriate behaviour on PlayStation®5.
Report content online and on PS4
Find out how to report inappropriate content and what steps we take when you send us a report.
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