Log in issues on PlayStation™Network 

Log in issues on PlayStation™Network 


Learn how to troubleshoot some common issues when logging in to your account or device.

Issues with 2-step verification on a PlayStation® system

If you are having trouble logging in due to an issue with 2-step verification, find out how to use backup codes to recover your account and what steps to take if you lose your phone.

Error code appears when logging in to PlayStation Network

If you're getting an error code when logging in: 

  • My account appears to be suspended

If you are having trouble logging in and getting an error message about your account being suspended, please check your email to see the reason for a suspension.

  • My account has been stolen

We will send you an email whenever there has been a change on your account. If you suspect your account has been stolen, attempt to secure the account by resetting the password. If you received an email advising you that your sign-in ID has been changed and you haven't made the change yourself, you will need to contact us.

  • I'm having network connection problems

Try troubleshooting your Internet connection.

Need more help?

Before contacting us, try some of the following: