Learn how to troubleshoot some common issues when logging in to your account or device.
If you are having trouble logging in due to an issue with 2-step verification, find out how to use backup codes to recover your account and what steps to take if you lose your phone.
If you're getting an error code when logging in:
My account appears to be suspended
If you are having trouble logging in and getting an error message about your account being suspended, please check your email to see the reason for a suspension.
We will send you an email whenever there has been a change on your account. If you suspect your account has been stolen, attempt to secure the account by resetting the password. If you received an email advising you that your sign-in ID has been changed and you haven't made the change yourself, you will need to contact us.
Try troubleshooting your Internet connection.
Before contacting us, try some of the following: