2SV issues on PSN

Help with 2-step verification issues on PlayStation Network

Find out how you can use 2-step verification (2SV) backup codes to recover your account, and what steps to take if you lose your 2SV phone.

How to recover your account with 2SV backup codes

If you kept a record of your backup codes when setting up 2SV, recovering your account on a PlayStation®5 console or PlayStation®4 console is simple:

  1. Press the △ button on the 2SV login screen, then select Cannot Access Mobile Phone > Sign In Using Backup Code.
  2. Enter one of your 10 Backup Codes — each code can be used once.

Lost access to 2SV mobile phone and can’t sign in?

If you cannot receive a 2SV verification code, and you do not have 2SV backup codes, you will need assistance recovering your account. Contact us with your online ID (username) and sign-in ID (email address).

Didn’t receive a verification code text?

  1. Sign in with your account password and select Resend Code.
  2. Please wait a few minutes for the code to be sent.

Received an unexpected 2SV message?

If your PlayStation console asks you for a verification code but you have not turned on 2SV, take these steps as soon as possible:

  1. Try to reset your password immediately. 
  2. If you can't reset your password, contact us with your online ID (username) and sign-in ID (email address).

If you receive an 'incorrect password' message

The services displayed below do not support 2SV and will show a wrong password message if you sign in to them when 2SV is switched on. To use them, disable 2SV to sign in and reactivate it once you’re finished.

  • Google TV 
  • MediaGo

Need help? 

Contact our support specialists