Problems using digital content voucher codes on PlayStation Store

Follow these steps to resolve common issues with redeeming PlayStation®Store vouchers. 

Check your digital content voucher code

When redeeming a voucher, please check the following:

  • Check that you entered the voucher code correctly.
  • If you're using a gift card, carefully scratch using a coin and make sure to reveal all digits.
  • Every PlayStation Store voucher code contains 12 digits. Any code with 10 digits is a discount code and can only be redeemed when making a purchase.
  • Ensure that the code is still valid. Some codes have an expiration date listed on the voucher.
  • Check the PlayStation status page before entering the code. If there are no network problems but you're still having issues, please sign out of PlayStation and then sign back in to refresh your account.
PlayStation status
How to sign in to PlayStation

If you're redeeming a subscription voucher, please check the following:

  • Some subscription vouchers need your credit or debit card details to be added to your account before they can be redeemed. You'll see a pop-up message when attempting to redeem this type of voucher. 

Add a payment method

Trying to redeem a digital content voucher code for a child account? 

If a child account has a voucher that has an age rating higher than their age, that was purchased from a retail store or a game website, the family manager needs to allow them to redeem this code on PlayStation Store*:

  1. As the family manager, go to Account Management.
  2. Select Family Management and then select the child account.
  3. Under Network Features, set Age Filtering for Online Content to Don’t restrict.
    Once this setting has been changed, the child can redeem the voucher.
Redeem a voucher
Child spending limits

Once the voucher has been redeemed on the child account, change the Age Filtering for Online Content setting back to Restrict.

*Please note, this process is only available in the US, Canada, Brazil, Mexico, Japan, and Korea. In other countries/regions, voucher codes for age-restricted content cannot be redeemed by account holders who are not of the appropriate age.

PlayStation Store digital content voucher troubleshooting 

Please select your issue from the options below.

If your voucher code is printed on a receipt, please contact the retailer to recover the code.

For all other types of damaged voucher, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.

Contact PlayStation Support

You can only use a voucher code once. Check your order history. If the voucher code has already been redeemed, it appears in the transaction details section.

Check order history

Some voucher codes require activation at the time of purchase. Please check the voucher — it’ll state 'no value until activated at register' on the front and back. If this type of voucher isn’t working, please check with the retailer that it was correctly activated.

Please check the order history of each account associated with your PlayStation consoles. You may also need to check whether the content is already in your Library (download list on PS3 and PS Vita).

Check order history

Please check your Library and transaction history to see if the content has been redeemed. 

Check Library
Check order history

If you’re redeeming a voucher for additional content —such as in-game currency or a season pass —please relaunch the game and check to see if the content has been applied.

Please note, the availability and release date of DLC or pre-order content is determined by the publisher.  

It’s not possible to transfer funds or content between accounts. Please verify you are signed into the correct account for PlayStation before redeeming a code.

If you’re sure that you haven't redeemed the voucher, please contact us, describing the date of purchase and the retailer. You’ll be asked to provide proof of purchase and pictures of both sides of the voucher.

Check order historyCheck order history

If you’d like to share eligible content or PlayStation®Plus benefits with other players on your console, please visit the guides below.

Activate primary PS4 console
Console Sharing on PS5 console

Unfortunately, voucher codes can only be redeemed in the same PlayStation Store region — it’s not possible to change the region of an account (the region was selected when the account was set up).

The region for each code is printed on the voucher.

If you're still having issues with a voucher, please contact PlayStation Support using the link below.

Need help? 

Contact our support specialists

Contact PlayStation Support