Find out when your direct.playstation.com order will ship, and how to track its progress.
Please note, tracking details may take up to 48 hours to display after an order has been shipped.
|Order Received||The order has been created recently.|
|Preparing to Ship||The order is being prepared to ship. No order modifications can be made at this time.|
|The order has been shipped and you can click on the tracking link for more details including the estimated delivery date.|
|Delayed||The order was delayed, check the tracking information for details and an updated delivery date.|
|Delivered||The order has been delivered, check the tracking information for details.|
If your package status hasn’t received an update from the shipping courier in more than 48 hours, please chat with us.
See our DELIVERY & TRACKING FREQUENTLY ASKED QUESTIONS | PLAYSTATION® (UK) for details.
Contact our support specialists for help with your direct.playstation.com experience