Delivery and tracking support

Delivery and tracking support for direct.playstation.com 

Find out when your direct.playstation.com order will ship, and how to track its progress.

How to check your order status 

  1. Find your order tracking details through order look up or sign in to direct.playstation.com and select My Orders.
  2. Find the order in question and click on Track to view the details.

Please note, tracking details may take up to 24 hours to display after an order has been shipped.

Status Description
Order Received The order has been created recently.
Preparing to Ship The order is being prepared to ship. No order modifications can be made at this time.

Shipped

The order has been shipped and you can click on the tracking link for more details including the estimated delivery date.
Shipping Label Created or Awaiting Carrier Pickup Hold tight! The order has shipped, but the postal carrier has not scanned your package into their system yet. Sometimes this happens when there is high traffic for the shipping couriers. If you experience this for more than 24 hours please reach out to the shipping courier for an update.
Delayed The order was delayed, check the tracking information for details and an updated delivery date.
Delivered The order has been delivered, check the tracking information for details.

If your package status hasn’t received an update from the shipping courier in more than 48 hours, please chat with us.

When do orders ship? 

  • Orders are processed for delivery Monday to Friday (excluding national holidays), until 4pm GMT. Orders placed after 4pm GMT will be processed on the next business day.
  • Orders will not ship on Saturdays, Sundays or national holidays.
  • Orders cannot ship to PO Boxes, BFPO Boxes, or any postcode or geographical region outside of those stated below.

See our DELIVERY & TRACKING FREQUENTLY ASKED QUESTIONS | PLAYSTATION® (UK) for details.

If your order hasn’t shipped after two business days, please chat with us.

Need help? 

Contact our support specialists for help with your direct.playstation.com experience