Delivery and tracking support

Delivery and tracking support for 

Find out when your order will ship, and how to track its progress.

How to check your order status 

  1. Find your order tracking details through order look up or sign in to and select My Orders.
  2. Find the order in question and click on Track to view the details.

Please note, tracking details may take up to 48 hours to display after an order has been shipped.

Status Description
Order Received The order has been created recently.
Preparing to Ship The order is being prepared to ship. No order modifications can be made at this time.


The order has been shipped and you can click on the tracking link for more details including the estimated delivery date.
Delayed The order was delayed, check the tracking information for details and an updated delivery date.
Delivered The order has been delivered, check the tracking information for details.

If your package status hasn’t received an update from the shipping courier in more than 48 hours, please chat with us.

When do orders ship? 

  • Orders will not ship on Saturdays, Sundays or national holidays.
  • Orders cannot ship to PO Boxes, BFPO Boxes, or any postcode or geographical region outside of those stated below.


Need help? 

Contact our support specialists for help with your experience