Delivery and tracking support

Delivery and tracking support for direct.playstation.com

Find out when your direct.playstation.com order will ship, and how to track its progress.

Find your order tracking details through order look up or sign in to direct.playstation.com and select My Orders.
Find the order in question and click on Track to view the details.

Please note, tracking details may take up to 48 hours to display after an order has been shipped.

Status	Description
Order Received	The order has been created recently.
Preparing to Ship	The order is being prepared to ship. No order modifications can be made at this time.
Shipped	The order has been shipped and you can click on the tracking link for more details including the estimated delivery date.
Delayed	The order was delayed, check the tracking information for details and an updated delivery date.
Delivered	The order has been delivered, check the tracking information for details.

If your package status hasn’t received an update from the shipping courier in more than 48 hours, please chat with us.

Orders will not ship on Saturdays, Sundays or national holidays.
Orders cannot ship to PO Boxes, BFPO Boxes, or any postcode or geographical region outside of those stated below.

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Contact our support specialists for help with your direct.playstation.com experience