Find out what to do if your direct.playstation.com delivery goes missing or is damaged.
If your package status is “Delivered”, but you can’t find your order. Please follow these steps:
Check your order status to confirm the items for each shipment. Orders may have multiple shipments and items.
Please double-check the shipping package and inside the product box(es). Sometimes items in the packaging may be missed.
If you’re still missing an item, please contact PlayStation Support for additional assistance. Please have your order number ready.
If the packaging of your delivery appears to be damaged, please remove and examine the product to see if there has been any damage.
If the product has been damaged you can set up a refund or replacement order by visiting the guides below.
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