Support for direct.playstation.com 

Support for direct.playstation.com 

Find support information about the direct.playstation.com experience.

Need to check your order status?

Find out how to track your order online. 
Check your order status

Find your shipping day

Visit the guide below to find your shipping day and tracking information. 

When does my order ship?

Initiate a return or replacement

Orders are available to return 30 days after the order ships. Any products returned must be sent back with the original packaging.

Return or replace an order

In-depth support for PlayStation® consoles

PlayStation Repairs

Hardware issue?

Hardware support

Game issue?

Games support

Account issue?

Account support