NW-34345-9

Please try the following steps:

1. Check the PlayStation™Network status page to see if there are any network issues.
2. Restart your PlayStation®4 console.
3. Perform an internet connection test by selecting Settings > Network > Test Internet Connection.
4. If possible, try connecting to the internet using a wired connection.
5. Turn off your router, wait at least 5 minutes, then restart it.
6. Update your router to the latest firmware. For details, please contact the manufacturer.