How to fix NP-41772-1

An error occurred while activating a primary PlayStation®4 console.

Another PS4™console is activated as your primary PS4 console. 

To change your primary PS4 console, you need to deactivate your current primary PS4 console.

  1. On your primary PS4 console, go to Settings > Account Management > Activate as Your Primary PS4.
  2. Select Deactivate > Yes.
    You can now activate a new primary PS4 console.

If you can't access your primary PS4 console, it's still possible to deactivate (and sign out of) all devices attached to your account. Please note, you can only deactivate your consoles once every six months.

  1. Sign in to Account Management.
  2. Select Device Management > PlayStation Consoles > Deactivate All Devices.

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