How to fix NP-38496-0

Share Play can't be started because your upload speed is lower than 2Mbps. 

To get the best experience from Share Play, both you and your friend need a high-speed internet connection of at least 2Mbps.

  1. If possible, try using a LAN cable to connect your PlayStation®4 console to the network.
  2. If you are using a Wi-Fi connection, try placing the PS4™ console and the router closer together, and make sure there are no obstructions between them.
  3. Check if other devices on your network are using a large amount of bandwidth. Wait until they are finished.
  4. Go to Party > Party Settings > Video Quality for Share Play and set both Resolution and Frame Rate as Standard. You will need a high-speed internet connection to use Share Play with High settings.
  • To check your connection speed, go to Settings > Network > Test Internet Connection.


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