Please try the following steps:
- PlayStation® may be temporarily unavailable. Visit the PlayStation status page to check for service issues.
- Check with the game publisher to see if there are server issues.
- If both services are active, go to Settings > Network > Test Internet Connection to confirm you can connect to the internet.
- Update your router’s firmware. Please contact your router manufacturer or Internet Service Provider for assistance if required.
- Turn off other devices connected to your network.
- If you're still experiencing difficulties, please try again later as the server may be experiencing high traffic.