Find out how to troubleshoot issues when starting a game on PlayStation®5 consoles and PlayStation®4 consoles.
Turn on your console in Safe Mode, and select option 4 Restore Default Settings.
If you're still having issues and need to contact PlayStation Support, use the link at the bottom of this page. Please provide the following information.
Any error codes or messages.
A detailed description of what happens and steps to replicate the issue.
A screenshot or video of the issue if possible.
Contact our support specialists