If you are having problems playing or loading some of your games on your PS5™ console, try the following troubleshooting steps that may solve the problem.
Clean the disc with a soft clean cloth to remove any dirt or prints.
Try inserting another game, Blu-Ray disc, or DVD. PS5™ consoles do not play burned discs or audio CDs.
If you've tried the steps above and your PS5™ console still isn't able to read discs, your console may need to come in for service. Visit the Fix & Replace page to troubleshoot and create a case.
Contact our support specialists