If you’re having disc problems on your PlayStation®5 console, try these troubleshooting steps.
Warning: Selecting Safe Mode option 7 deletes all information on the console, including the System Software. Visit the guide below to download the reinstallation version of the PS5 console system software.
If these troubleshooting steps don't fix the issue, please visit PlayStation Repairs.
Before you begin, you'll need:
A well-lit room with a table to work on.
A #1 Phillips or cross-head screwdriver.
A small flashlight (optional).
Note: Don’t turn on or play on your console with the cover off.
Press and hold the power button for three seconds to turn off your PS5 console, then remove all cables and devices from the console.
Place the console on a soft cloth on a flat surface and remove the base.
Position the console so the screw hole for the base is facing you, the PS logo is facedown, and the disc slot is on your left side.
Place your palms near the top corners and grip the edge of the cover. Gently pull the cover up and towards yourself. You may hear a click.
The cover lifts away.
With the cover removed, look for black rings on the optical drive, including a circle of black plastic film. You can remove this film, or push through it to reach the screw it is covering. (Newer consoles may not have this plastic cover.)
Using a #1 Phillips or a cross-hatch screwdriver, turn the screw CLOCKWISE until the full disc is almost completely visible.
Gently remove the disc. Do not forcibly pull the disc from the optical drive.
Replace the bottom cover by positioning it slightly away (about 2cm or 3/4 inch) from the top edge and sliding it back into place.
You will hear an audible click when the cover is secured.
Reconnect all cables and turn on the console.
Contact our support specialists