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How to restore licenses on PlayStation consoles

Learn how to restore Playstation™Store licenses on PlayStation®5 consoles and PlayStation®4 consoles.

How to restore licenses on PS5 consoles

Please note, restoring licenses won't affect your data.

  1. Go to Settings > Users and Accounts > Other > Restore Licenses.

  2. Select Restore.
  1. Go to Settings > Account Management > Restore Licenses.

  2. Select Restore.

When should I restore PlayStation Store licenses?

Restoring licenses can be helpful if you’re experiencing the following issues:

  • A game has a padlock icon.
  • You can't locate a game or add-on.
  • A game crashes.
  • You can’t make a purchase on PlayStation™Store.

Still having game issues?

Try enabling PS5® Console Sharing and Offline Play or activating your PS4® console as your primary PS4 console. You can also find further troubleshooting steps by visiting the guides below.

Need help? 

Contact our support specialists