Where to find PS5™ console serial and model numbers

Find out where you can find the serial and model numbers on PlayStation 5 consoles and when you might need to use them.

The PS5 model and serial numbers can be found on the PS5 console's original packaging and the bottom of the PS5 console. It is recommended that you have these numbers to hand when contacting PlayStation Consumer Services. 

Please remove the base to reveal the PS5 serial and model numbers.

  • The serial number is comprised of 17 digits and is located on the bottom of the console when positioned vertically.
  • The model number consists of the letters CFI, followed by 100x and the letter A or B. The model number is located on the bottom of the console when positioned vertically.

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