If your PlayStation system has been offline from PlayStation™Network (PSN) for a long time, or a system software update has failed, you may need to update the PlayStation 'firmware' manually.
If you are connected to PlayStation™Network but cannot reach the home screen, start the console in Safe Mode and select Safe Mode option 3: Update System Software. If the update fails, please follow the instructions below.
Manual update requirements
DualSense wireless controller (PS5) or DUALSHOCK 4 wireless controller (PS5/PS4) and a USB cable
PC or Mac computer connected to the Internet
FAT32 USB storage device, such as a USB flash drive — there must be approximately 460 MB of free space.
Using a PC or Mac, create a folder named "PS5" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE".
Visit the PS5 system software update page and select the "Update system software" section. Download the update file and save it in the "UPDATE" folder. Save the file as "PS5UPDATE.PUP".
Plug the USB drive containing the file into your PS5 console.
Start the PS5 console in Safe Mode: press and hold the power button, releasing after the second beep.
Select Safe Mode option 3: Update System Software.
Select Update from USB Storage Device > OK.
If your PS5 console does not recognise the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.
If your console does not recognise the update file, check that the USB is in FAT32 format and that the folder and file names are correct. Enter the folder and file names in single-byte characters using uppercase letters.
If this process fails, you may need to reinstall the system software. This process is the same as a 'factory reset' and will return the console to its original state — if possible, back up your system data using the guide below.
Contact our support specialists