How to eject a stuck disc from a PS5™ console

How to eject a stuck disc from a PlayStation®5 console

If a disc gets stuck in your PS5™ console, you can manually eject it by following these steps.

Before you begin, you will need:

  • A well-lit room with a table to work on. 

  • A #1 Phillips or Cross Hatch screwdriver. 

  • A small torch (optional). 

Note: Don't turn on or play on your console while the cover is off. 

For step-by-step instructions, please visit Fix & Troubleshooting.

How to manually eject a stuck disc from a PS5 console

  1. Press and hold the power button for three seconds to turn off your PS5 console, then remove all cables and devices from the console.
  2. Place the console on a soft cloth on a flat surface and remove the base.
  3. Position the console so that the screw hole for the base is facing you, the PS logo is facedown and the disc slot is on your left side.
  4. Place your palms near the top corners and grip the edge of the cover. Gently pull the cover up and towards yourself. You may hear a click.
    The cover lifts away.
  5. With the cover removed, look for black rings on the optical drive, including a circle of black plastic film. You can remove this film, or push through it to reach the screw that it is covering. (Newer consoles may not have this plastic cover.)
  6. Using a #1 Phillips or a cross-head screwdriver, turn the screw CLOCKWISE until the full disc is almost completely visible.
  7. Gently remove the disc. Do not forcibly pull the disc from the optical drive.
  8. Replace the bottom cover by positioning it slightly away (about 2 cm or 3/4 inch) from the top edge and sliding it back into place.
    You hear an audible click when the cover is secured.
  9. Reconnect all cables and turn on the console.

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