Find out how to resolve common issues with add-ons, DLC and in-game currency.
If you're trying to use PlayStation Store content (such as add-ons or in-game currency) for a game on disc, the disc must be licensed for use in the same country as your account.
If the disc is not licensed for use in your account country, the content may not be compatible.
If you're still having issues, please contact PlayStation Support using the link at the bottom of this page. Please provide the following information:
Details of your purchase.
A screenshot or video showing that the downloadable content isn't showing in-game.
Contact our support specialists