Add-ons, DLC and in-game currency support

Add-ons, DLC and in-game currency support

Find out how to resolve common issues with add-ons, DLC and in-game currency.

How to download add-on content from PlayStation™Store

You can find available add-ons on the game overview page in your Game Library or by searching PlayStation Store. 
How to download add-ons

Can't install add-on content

If you've downloaded add-on content, but see the message "Waiting to install", please try the following troubleshooting steps. 

  1. Select Settings > Storage to check your available console storage. Visit PlayStation Store to find the minimum storage required for your download. 
Manage PS5 console storage
Manage PS4 console storage
  1. Go to Settings > Network and test your connection. If you're having network issues, follow the guide below.
Fix & Connect
  1. If you're using a game on disc, please make sure the disc is licensed for use in the same country as your account. If the countries are different, the add-on content may not be compatible.
Check disc and account country
  1. Try restoring the licence.
Restore licences
  1. Try deleting and then reinstalling the game and add-on.
Delete games on PS5 consoles
Delete games on PS4 consoles

Can't find in-game currency

If you've purchased virtual currency or points, they should appear when you next access the game. If you can't find your currency or points when playing the game, please try the following.

  1. Make sure your purchase was successful by checking your transaction history.
Check transaction history
  1. If you're using a game on disc, please make sure the disc is licensed for use in the same country as your account. If the countries are different, the in-game currency may not be compatible.
Check disc and account country

Can't find downloadable in-game content

If you've purchased additional downloadable content (DLC) that has been successfully downloaded and installed but doesn't appear in-game, please follow the troubleshooting steps below. 

  1. Make sure your purchase was successful by checking your transaction history.
Check transaction history
  1. If you're using a game on disc, please make sure the disc is licensed for use in the same country as your account. If the countries are different, the DLC may not be compatible.
Check disc and account country
  1. Try restoring the licence.
Restore licences
  1. Delete and then reinstall the game and add-on.
Delete games on PS5 consoles
Delete games on PS4 consoles

Check game disc and account country 

If you're trying to use PlayStation Store content (such as add-ons or in-game currency) for a game on disc, the disc must be licensed for use in the same country as your account. 

  1. Check the small print on the back of the game box to find the countries it is licensed for. 
  2. Visit Account Management and select Your Information and Edit your Residential Address. Your account country is displayed under Country/Region. 

If the disc is not licensed for use in your account country, the content may not be compatible.

Need to contact PlayStation Support? 

If you're still having issues, please contact PlayStation Support using the link at the bottom of this page. Please provide the following information:

  • Details of your purchase.

  • A screenshot or video showing that the downloadable content isn't showing in-game.

Need help? 

Contact our support specialists

Contact PlayStation Support