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NP-38497-1

Share Play is experiencing network issues. This may be caused by your network speed. 

To get the best experience from Share Play, both you and your friend will need a high-speed Internet connection of at least 2 Mbps. To check the connection status of your PlayStation®4 console, go to Settings > Network > Test Internet Connection

Try the following to improve your connection:

  1. If possible, try using a LAN cable to connect your PS4™ console to the network. If you are using a Wi-Fi connection, try and place the PS4 console and the router closer together, and make sure that there are no obstructions between them.
  2. Check if other devices on your network are using a large amount of bandwidth. Wait until they are finished before trying again.
  3. Go to Party > Party Settings > Video Quality for Share Play and make sure that you set both Resolution and Frame Rate as Standard.  You'll need a high-speed Internet connection to use Share Play in High

 

Need help? 

Contact our support specialists