How to fix NP-37668-0

Share Play isn't available due to the network connection quality.

To get the best experience from Share Play, both you and your friend will need a high-speed internet connection.

As a guide, a minimum connection speed of 2Mbps is recommended. To find out your upload speed, please check with your network service provider.

Hints for improving your network connection:

  • It is recommended that you use a LAN cable to connect your PlayStation®4 console to the network.
  • If you are using a Wi-Fi connection, place the PS4™ console and the router closer together, and make sure there are no obstructions between them.
  • Other devices on your network might be using a large amount of bandwidth. Wait until they are finished before trying again.
  • Check the connection status of the PS4 console in Settings > Network > Test Internet Connection.

Need help? 

Contact our support specialists