An error occurred with the payment.

You can check or edit your credit/debit card information from Settings > Account Management > Account Information > Wallet:

  1. Check the credit/debit information registered to your account.
  2. Re-register your credit/debit card.
  3. Try with another credit/debit card.
  4. This may be a temporary issue. Please try again after a while.
  5. If a credit/debit card isn't required, consider topping up your wallet with a PlayStation®Store card.

Please note, if you register or delete your card information multiple times in a short period, you may be blocked from adding payment information. If so, please try again later.

Need help? 

Contact our support specialists