Hardware shipping and order support

Find out when your hardware purchase will ship and how to track its progress.

How to check your order status  

  1. Go to order lookup.
Order lookup
  1. Enter your order information.
  2. Select your order and select Track Package.

Please note, tracking details may take up to 48 hours to display after an order has been shipped.

Find an order
StatusDescription
Order ReceivedThe order has been created recently.
Preparing to ShipThe order is being prepared to ship. No order modifications can be made at this time.

Shipped

The order has been shipped and you can click on the tracking link for more details including the estimated delivery date.
Shipping Label Created or Awaiting Carrier PickupThe order has shipped, but the postal carrier has not scanned your package into their system yet. Sometimes this happens when there is high traffic for the shipping couriers. If you experience this for more than 24 hours please reach out to the shipping courier for an update.
DelayedThe order was delayed, check the tracking information for details and an updated delivery date.
DeliveredThe order has been delivered, check the tracking information for details.

If your package status hasn’t received an update from the shipping courier in more than 48 hours, please contact us.

When do orders ship?  

  • Orders aren't shipped on Saturdays, Sundays or holidays. 
  • Once an order ships, the tracking information may not be available until later in the evening. 
  • Geographic, holiday, and other restrictions apply.

See our Shipping guide for details.

Shipping guide

If your order hasn’t shipped after two business days, please contact us.

How to sign up for delivery updates via text  

  1. Look up your order tracking details through order lookup.
Order lookup
  1. Find the order and select Track to view the details.
  2. On the details page, enter your mobile number and select Sign Up.

You will receive text messages when your package is on its way, out for delivery, and when it arrives.

Please note, the tracking link can take up to 48 hours to show up, even after you have received the shipment confirmation email. Shipments receive updates at various points between pickup and delivery. 

Need help? 

Contact our support specialists

Contact PlayStation Support