How to return a hardware purchase on PlayStation 

Find out how and when you can return your hardware purchase.

Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. For more details, please see the returns refund policy. 

Returns refund policy

How to set up a return or replacement 

  1. Go to order lookup and enter your information.
Order lookup
  1. Select Initiate Return.
  2. Follow the on-screen instructions to print the return label.

Please note, the replacement option will not be available if the product is out of stock.

  • If you were signed in when placing the order, you can also set up a return through Order History.
Order History
Set up a hardware refund

How long do returns take? 

Once we receive your return, we will process it within 2 working days. If you returned your order for a replacement, you will receive a confirmation email once the order has been shipped. Once shipped, your item will be delivered within one to two working days.

How to track a return or replacement 

  1. Go to order lookup and enter your information.
Order lookup
  1. Select your order and select Track Return.
  • If you were signed in when placing the order, you can also view your return status through Order History.
Order History

How to print a return label 

  1. Go to order lookup and enter your information.
Order lookup
  1. Look up the order you created the return for and click Print Return Label.
  • If you were signed in when placing the order, you can also select Print Return Label from your Order History.
  • If you're having difficulty viewing the return label, please clear your browser cache, reload the page and try again.
Order History

Need help? 

Contact our support specialists

Contact PlayStation Support