How to fix WS-115338-1

Unable to connect to the server.

This service may be undergoing maintenance. Please check the PlayStation™Network status page.

If PSN™ is active, please try the following:

  1. Reset the network settings on your PlayStation®5 console, and test the connection.
  1. Turn off your router and modem, wait 5 minutes, then turn them back on.
  2. If you're still having issues, please try again later.

Need help? 

Contact our support specialists