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  1. Please check if you can sign in by going to the home screen and selecting Settings > Users and Accounts > Account > Sign In
  2. Restart your PlayStation®5 console and connect to the Internet using a wired connection if possible.
  3. If you are using WiFi, try moving your PS5™ console closer to your router and removing anything interrupting the connection between the devices.
  4. Turn off your router and wait at least 5 minutes, then restart it.

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