SU-41350-3

The update file cannot be recognised.

  1. If possible, try connecting your console to the Internet using a wired connection. 
  2. Select Notifications from the PS4 function area, highlight the update file and press the OPTIONS button > Delete. 
  3. Next, select Settings > System Software Update. 
  4. If you are still having issues, start your PS4™ console in Safe Mode and try to update using a USB drive.

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