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SU-41350-3
The update file cannot be recognised.
If possible, try connecting your console to the Internet using a wired connection.
Select
Notifications
from the PS4 function area, highlight the update file and press the OPTIONS button >
Delete
.
Next, select
Settings
>
System Software Update
.
If you are still having issues, start your PS4™ console in Safe Mode and try to update using a USB drive.
Update system software using Safe Mode
Need help?
Contact our support specialists
Contact PlayStation Support
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SU-41350-3
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