The Share Play connection was lost because the network connection became unstable.

To get the best experience from Share Play, you and your friend will need a high-speed Internet connection.

The surrounding conditions of the home network of each player may also impact the connection. As a guide, a minimum connection speed of at least 2 Mbps is recommended. To check your upload speed, please check with your network service provider.

Tips to improve your network connection:

  • It is recommended that you use a LAN cable to connect your PlayStation 4 system to the network.
    If you are using a Wi-Fi connection, place the PlayStation 4 system and the router closer together, and make sure there are no obstructions between them.
  • Other devices on your network might be using a large amount of bandwidth. Wait until they have finished.
  • Check the connection status of the PS4 in Settings  > Network > Test Internet Connection.

Need help? 

Contact our support specialists