How to troubleshoot your PULSE Elite wireless headset

Find out how to reset your PULSE Elite™ wireless headset and PlayStation Link USB adapter.

How to reset your PULSE Elite wireless headset

If you’re having issues with your PULSE Elite wireless headset, try resetting it. Resetting won’t affect any PlayStation Link™ or Bluetooth pairings, or audio settings. 

  1. Press and hold the PlayStation Link™ button on your headset for at least 10 seconds.
    While you’re holding the button, your headset turns off. 
  2. Press the PS Link button on your headset to turn it back on.
  3. Check if the issue with your headset has been fixed.  

If you still have issues after attempting to reset, you may need to wipe all paired connections from your headset. This deletes all PS Link and Bluetooth pairings and audio settings.

  1. Press and hold the PS Link button on your headset and release it when the status indicator on your headset quickly blinks blue (approximately 8 seconds). 
  2. Press and hold the PS Link button again, and release it when the indicator quickly blinks blue (approximately 8 seconds).
    If the wipe is successful, the indicator briefly blinks red. 

How to reset your PlayStation Link USB adapter 

Reset your PlayStation Link™ USB adapter if you’d like to clear all PS Link connections.

You can reset your USB adapter from any USB Type-A charging port.

  1. Make sure your device with the USB-A port is on, such as your PlayStation®5 console or PC/Mac.
  2. Insert your USB adapter into the USB-A port on your device.
  3. Press and hold the PS Link button on your USB adapter for 30 seconds.
  1. See if your adapter resets successfully by checking if any of your previously paired PS Link devices automatically connect to your adapter.
    If they don’t automatically connect, the reset was successful.
    If they automatically connect, the reset wasn’t successful.
  • Use a timer to make sure you press and hold the button for a full 30 seconds to reset your adapter.

Need help? 

Contact our support specialists