DualSense™ wireless controller for PS5™ console support

DualSense™ wireless controller for PS5™ console support

Find out how to pair and charge a DualSense wireless controller with a PS5 console, change controller settings and what troubleshooting steps to take for controller issues.

How to pair a DualSense wireless controller with PS5 consoles

The first time you use a controller, you'll need to pair it with your console.

  1. Make sure that your PS5 console is on.

  2. Connect the controller to your console using the included USB cable.

If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up. 

When your controller has enough battery life, you can disconnect the USB cable and use your controller wirelessly.

Please note, your controller can pair with only one PS5 console at a time. When you want to use your controller on another console, you'll need to pair it with that console.

You can use up to four controllers at the same time. 

How to charge a DualSense wireless controller

You can check your controller battery level by selecting Accessories in the control center.

When you connect your controller to your PS5 console with the USB cable, your controller battery starts charging. While charging, the battery icon animates.

Charge in rest mode

To charge your controller while your console is in rest mode:

  • Go to Settings > System > Power Saving > Features Available in Rest Mode, and set Supply Power to USB Ports to Always or 3 Hours.

When charging while your console is in rest mode, the light bar on your controller slowly blinks orange. After charging is complete, the light bar turns off.

If you experience any issues while trying to charge your controller, please try the following steps:

The USB cable which came with your PS5 console is a Type-C to Type-A USB cable. The smaller, rounder end (which goes into the controller) is Type-C, and the larger, rectangular end is Type-A.

  1. Try connecting the USB cable which came with your PS5 console into a different USB-A port on the PS5.
  2. Try using another Type-C to Type-A USB cable, which is “charge and sync” or “charging and data”. Cables indicated as “Charge only” cannot be used. 
  3. Try a Type-C to Type-C USB cable if you have one available.
  4. You may also use a charger that is compliant with the USB standard if you have one available. Please note, not all USB chargers will be capable of charging the DualSense wireless controller.
Charging Indicators

To check the status while charging, tap the PS button on the DualSense wireless controller. 

While the DualSense wireless controller is charging, an animated battery icon will be displayed on the screen.

When the DualSense wireless controller is fully charged, the battery icon will stop animating and display three bars.

Adjust DualSense wireless controller and audio settings

You can adjust the output device, volume levels and voice chat balance via the control center:

  • Hold the PS button to display the control center, select Sound and choose a setting to adjust. 

  • Press the (mute) button on your controller to mute and unmute your mic.

  • Press and hold the (mute) button on your controller to mute your mic and speakers. When the button blinks, your mic is muted, and sound output to all speakers turned off. Press the button again to return to the original state.

For general controller settings:

Go to the home screen and select Settings > Accessories > Controllers

You can adjust your volume, vibration intensity, trigger effect intensity and the brightness of controller indicators from this menu.

Pair additional controllers wirelessly

Once you have a controller paired with your PS5 console, you can pair an additional controller wirelessly.

  1. Make sure that the additional controller's light bar is off before you start pairing. If the light bar is on, press and hold the PS button until the light turns off.

  2. Using the paired controller, go to Settings > Accessories > General > Bluetooth > Accessories.

  3. Using the additional controller that you want to pair, press and hold the (create) button and the PS button at the same time. 

  4. Using the controller that's already paired, select the additional controller listed on your screen.

Reset a DualSense wireless controller

  1. Turn off your PS5 console. 

  2. Locate the small reset button on the back of the controller.

  3. Use a small tool to push the button inside the hole. Hold the button down for roughly 3-5 seconds.

  4. Connect the controller to the PS5 console using a USB cable and press the PS button.

If the controller is unresponsive or is able to connect to a different USB port or another PS5 console, please visit the Fix & Replace diagnostic tool to check if your hardware is eligible for an under-warranty repair.

Having issues with a DualSense wireless controller?

If it looks like your controller or a USB port on the PS5 console is faulty, please visit the Fix & Replace diagnostic tool to check if your hardware is eligible for an under-warranty repair.

Need help? 

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