- Go to Settings > Network > Settings > Set up Internet Connection.
- Select your connection type and enter the network security information.
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PlayStation Support
Connectivity
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What do you need help with?
Select a category from below:
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Console set up
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Console set up
PS5 console
- Go to Settings > System.
- Select System Software > System Software Update and Settings.
Update Available appears if a newer version is available. - Select Update System Software to update.
Find connection solutions for your console.
PS4 console
You can connect to the Internet with the PlayStation 4 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Set Up Internet Connection and selecting Use Wi-Fi.
- If you select Easy, saved access points and access points that have been found appear.
- Select the access point you want to connect to, and then adjust the settings.
- If you can't see your network, select Set Up Manually, and then adjust the settings.
- When you are using an access point that supports WPS or AOSS you can save that access point in just a few easy steps. AOSS is only available only in certain countries and regions.
- If you would like to adjust your settings, select Use Wi-Fi > Custom.
Before you can access any online features of the PlayStation 4, the system software needs to be updated to the latest version. System software updates begin downloading automatically as soon as they are available, and an on-screen notification will inform you when it is ready to install.
If you experience problems when connecting your console to a TV, or you can't connect to the Internet, please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair.
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Account and login
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Account and login
Account and sign-in ID
Each account has a unique sign-in ID, which corresponds to a valid email address used to sign in to PSN. Email is the primary mode of communication between PlayStation and players, and is used to:
- verify your account
- ensure your details are protected
- keep you up to date on important account information.
It is recommended that you use an up-to-date and accessible email address.
You're signed out from all devices when you change your sign-in ID (email address). When you change your email address you receive an email to your old email address showing your new sign-in ID (email address).
- Sign in to Account Management on a web browser.
- Select Security from the sidebar.
- Click Edit next to Sign-In ID (Email Address). You may need to re-enter your password for security reasons.
- Enter your new email address and click Save.
- You receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You also receive an email to your old email address detailing the change.
For sign-in ID issues, visit the guide below for troubleshooting steps.
PlayStation™Network
If you’ve forgotten your password or verification information (such as your date of birth), visit the guide below for steps to recover your account.
Find out if services on PlayStation Network are up and running.
If you are already a PlayStation user you can use your existing account details to sign in. If you are new to PlayStation, you can easily use your PlayStation console to create an account.
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Internet connection
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Internet connection
Internet connection set up
Set up a wired or wireless connection on your PS5 or PS4 console.
Connection troubleshooting
PlayStation Repairs can help you connect.