PlayStation Support

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PlayStation wireless headsets
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PlayStation wireless headsets

PULSE Elite wireless headset parts

A) Headband

B) Headband strap

C) Retractable microphone

D) Mute indicator/Mute button

A) Charging terminals

B) Tactile dot 

C) Volume button 

D) USB Type-C port 

E) Audio input jack 

F) PlayStation Link™ button

G) Status indicator

A) Mounting plate 

B) Mounting stem

C) Charging hanger

D) Charging connector

E) Cradle 

F) USB Type-C port

A) USB Type-A connector

B) PlayStation Link button

C) Status indicator

Connect

Connect your PULSE Elite™ wireless headset to your PS5® console using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your headset out of the box. 

  1. Make sure that your PS5 console is on. 
  2. Insert the USB adapter into one of the USB Type-A ports on your console. 
  3. Press the PlayStation Link™ button on your headset to turn it on.
    The status indicator on your headset slowly blinks blue while searching for a connection.
    When connected, the indicator on your headset turns solid blue and the indicator on the adapter turns solid white.
  4. Follow the on-screen instructions to take a tour of your headset.

Connect your PULSE Elite wireless headset to compatible PCs (Windows) or Macs (macOS) that have USB audio output using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your headset out of the box. 

  1. Make sure your PC or Mac is on. 
  2. Insert the USB adapter into a USB Type-A port on your PC/Mac. 
  3. Press the PlayStation Link™ button on your headset to turn it on.
    The status indicator on your headset blinks blue while searching for a connection. 
    When connected, the indicator on your headset turns solid blue and the indicator on your adapter turns solid white.

Connect your PULSE Elite wireless headset to compatible mobile devices that support a Bluetooth connection.

You first need to pair your headset to your mobile device to set up a Bluetooth connection.

  1. Make sure Bluetooth is toggled “on” from the Bluetooth settings of your mobile device. 
  2. Press the PS Link button on your headset to turn it on.
    Your headset automatically connects to the last connected device.
  3. Press and hold the PS Link button on your headset, and release it when the status indicator on your headset quickly blinks blue (approximately 8 seconds).
    Your headset is in pairing mode when the indicator quickly blinks blue.
  4. From the Bluetooth settings on your mobile device, select “PULSE Elite” from the list of Bluetooth devices.
    When paired and connected, the indicator on your headset turns solid blue.

Use the PS Link button on your PULSE Elite wireless headset for different functions that can be activated by short and long presses.

Quick press and release

  • Turn on your headset to search and connect to your last connected device (PS Link or Bluetooth device).
  • Cancel a search for an existing connection or new pairing. Your headset connects back to the last connected device.

Quick press three times

  • Displays Sound controls from the control centre.

Press and hold for approximately 2 seconds, release

  • Deactivate current connection and initiate connection to a previously paired PS Link or Bluetooth device.

Press and hold approximately 4 seconds, release

  • Turn off your headset.

Press and hold for approximately 8 seconds, release

  • Pair to a new PS Link or Bluetooth device.

Press and hold for 8 seconds. Release, and then press and hold for 8 seconds again

  • Wipe all paired connections from your headset. Be careful, as this deletes all PS Link and Bluetooth pairings and audio settings.

Press and hold for at least 10 seconds, release

  • Reset your headset (this doesn’t delete any pairings or settings).

When you first use your PULSE Elite™ wireless headset with your PS Portal, you need to pair them. Make sure you’ve completed initial setup of your PS Portal before pairing. 

  1. Turn on your PS Portal.
  2. Press and hold the PlayStation Link™ button on your headset, and release it when the status indicator on your headset quickly blinks blue (approximately 8 seconds).
    Your headset is in pairing mode when the indicator quickly blinks blue.
  3. Press the PS Link button on your PS Portal.
    When paired and connected, the indicator on your headset turns solid blue and your PS Portal shows a connected state.
  1. Charge the headset with the USB cable that came with the headset.
  2. Plug the USB adaptor into your console.
  3. Switch the headset on and wait for the blue light to stop blinking and turn solid blue. A solid blue light indicates a successful pairing.

Visit the Online User's Guide to find out more about PS4™ console settings for Audio Devices.

Charge

When you turn on or turn off your PULSE Elite wireless headset, the status indicator blinks to show the battery level. If the indicator blinks red, the battery level of your headset is low or empty. 
You can charge your headset from any compatible USB Type-A charging port using the included USB cable. 

  1. Make sure your device with the USB-A port is on, such as your PS5 console or PC/Mac®. 
  2. Connect your headset to the USB-A port using the included USB cable.
    The indicator on your headset slowly blinks orange while charging. 
  3. Wait for your headset to charge.
    You can use your headset while charging as long as you keep it connected to the USB device. 
    The indicator turns off when charging is complete.

The status indicator blinks to indicate the battery level of your PULSE Elite wireless headset.

You must mount the PULSE Elite charging hanger to a vertical surface before you use it to charge your PULSE Elite™ wireless headset.

Troubleshoot

Use the volume button on the right side of your headset to raise or lower the PlayStation Link™ volume.

You can press the mute button on your microphone to mute or unmute. 

  • When the mute indicator is lit, the mic is muted. Other players can’t hear you. 
  • When the mute indicator is unlit, the mic is on. Other players can hear you. 

If you’re having issues with your PULSE Elite wireless headset, try resetting it. Resetting won’t affect any PlayStation Link™ or Bluetooth pairings, or audio settings.

  1. Press and hold the PlayStation Link™ button on your headset for at least 10 seconds.
    While you’re holding the button, your headset turns off.
  2. Press the PS Link button on your headset to turn it back on.
  3. Check if the issue with your headset has been fixed.
  1. Make sure the wireless adaptor is firmly plugged into your console.
  2. Turn off your headset by pressing the OFF button located near the ear cup, then back ON again. The headset light will blink when pairing.

Your headset might be out of range from your console, or another electronic device might be causing interference with your wireless router.

  1. Try turning your wireless router off and then on again.
  2. If you’re still having issues, try resetting your headset.
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PULSE Explore wireless earbuds
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PULSE Explore wireless earbuds

Part names

A) Tactile dot

B) Volume button 

C) Charging terminals

D) Microphones

E) PlayStation Link™ button

F) Earbud tip

G) Housing

A) Charging case cover

B) Charging connector

C) Earbud dock

D) PlayStation Link button

E) USB Type-C port

F) Status indicator

A) USB Type-A connector

B) PlayStation Link button

C) Status indicator

Connect

Connect your PULSE Explore™ wireless earbuds to your PS5® console using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your earbuds out of the box.

  1. Make sure that your PS5 console is on.
  2. Make sure both of your earbuds are docked in the charging case.
  3. Insert the USB adapter into one of the USB Type-A ports on your console.
  4. Remove both earbuds from the case to connect them to your console.
    When connected, the status indicator on the adapter turns solid white.

Connect your PULSE Explore wireless earbuds to compatible PCs (Windows) or Macs (macOS) that have USB audio output using the included PlayStation Link™ USB adapter. The included USB adapter is paired to your earbuds out of the box.

  1. Make sure that your PC or Mac is on.
  2. Make sure both of your earbuds are docked in the charging case.
  3. Insert the USB adapter into a USB Type-A port on your PC/Mac.
  4. Remove both earbuds from the case to connect them to your PC/Mac.
    When connected, the status indicator on the adapter turns solid white.

Connect your PULSE Explore wireless earbuds to compatible mobile devices that support a Bluetooth connection.

You first need to pair your earbuds to your mobile device to set up a Bluetooth connection.

  1. Make sure Bluetooth is toggled “on” from the Bluetooth settings of your mobile device.
  2. Make sure both of your earbuds are in the charging case.
  3. Press and hold the PS Link button on the case and release it when the status indicator on the case quickly blinks blue (approximately 8 seconds).
    Your earbuds are in pairing mode when the indicator quickly blinks blue.
  4. Go to the Bluetooth settings on your mobile device, and then select “PULSE Explore” from the list of Bluetooth devices.
    When paired and connected, the indicator on the case turns solid blue.

When you first use your earbuds with your PS Portal, you need to pair them. Make sure you’ve completed initial setup of your PS Portal before pairing.

  1. Turn on your PS Portal.
  2. Make sure both of your earbuds are in the charging case.
  3. Press and hold the PlayStation Link™ button on the case and release it when the status indicator on the case quickly blinks blue (approximately 8 seconds).
    Your earbuds are in pairing mode when the indicator quickly blinks blue.
  4. Press the PS Link button on your PS Portal.
    When paired and connected, the indicator on the case turns solid blue and your PS Portal shows a connected state.

Remove one or both of your earbuds from the case to activate the following functions. If you’re using both earbuds, you need to press only one PS Link button on either of your earbuds.

Quick press and release 

  • Turn on your earbud(s) to search and connect to your last connected device (PS Link or Bluetooth device).
  • Cancel a search for an existing connection or new pairing. Your earbuds connect back to the last connected device.

Press and hold for approximately 2 seconds, release 

  • Deactivate current connection and initiate connection to a previously paired PS Link or Bluetooth device.

Press and hold for at least 12 seconds, release

  • Reset your earbuds (this does not delete any connections).

Charge

  1. Dock your earbuds in the case.
    The indicator on the case slowly blinks orange while charging.
  2. Wait for your earbuds to charge.
    The indicator turns off when charging is complete.
  • When the battery of your earbuds is empty, fully charging them takes approximately 40 minutes. If you want to use your earbuds sooner, let them charge for 10 minutes to use for 1.5 hours.
  1. Make sure your device with the USB-A port is on, such as your PS5 console or PC/Mac®. 
  2. Connect your case to the USB-A port using the included USB cable.
    The indicator on your case slowly blinks orange while charging
  3. Wait for your case to charge.
    The indicator turns off when charging is complete. 
  • When the battery of the charging case is empty, fully charging it takes approximately 1.5 hours. 
  • If you want to charge your case while your console is in rest mode, you must activate this feature. 

The status indicator blinks to indicate the battery level of your earbuds and case.

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PS Link USB adapter
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PS Link USB adapter

Part names

A) USB Type-A connector

B) PlayStation Link button

C) Status indicator

Connect

You can use a second PS Link USB adapter to set up another PS Link connection to a USB audio device without having to unplug your first USB adapter.

A new, standalone USB adapter isn’t paired to your device out of the box, so you first need to pair them.

When your PS Link device is paired and connected with your PS Link USB adapters, you can easily switch between PS Link connections.

Reset your PlayStation Link™ USB adapter if you’d like to clear all PS Link connections.

You can reset your USB adapter from any USB Type-A charging port.

  1. Make sure your device with the USB-A port is on, such as your PlayStation®5 console or PC/Mac.
  2. Insert your USB adapter into the USB-A port on your device.
  3. Press and hold the PS Link button on your USB adapter for 30 seconds.
  4. See if your adapter resets successfully by checking if any of your previously paired PS Link devices automatically connect to your adapter.
    If they don’t automatically connect, the reset was successful.
    If they automatically connect, the reset wasn’t successful. 
  • Use a timer to make sure you press and hold the button for a full 30 seconds to reset your adapter.
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Other accessories
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Other accessories

HD Camera (PS5 consoles)

Want to be included when streaming your broadcasts? Use your HD camera (CFI-ZEY series) or PlayStation Camera (CUH-ZEY series) and put yourself in your live stream.

  1. Press the create button and select Broadcast.
  2. Select the streaming service you'd like to broadcast with.
  3. Enter your broadcast information. When you want to include video from your camera or audio from your voice chat, select Broadcast Options and customize how you broadcast.
  4. When you're all set, select Go Live, and your broadcast starts. The broadcast card appears in the control centre.
  1. Clean your HD Camera lenses using a clean, dry microfiber cloth. Don’t use water or any other cleaning fluids.
  2. Check the lenses to see if they are cracked or damaged.
  3. Try moving nearer to the camera. 
  4. Don’t move your HD Camera after you have set it up. 
  5. Make sure your HD Camera is on a stable surface. Movement during gameplay may result in tracking failure.

PlayStation Camera

The PlayStation Camera adaptor is used to connect the PlayStation®Camera* (sold for the PlayStation®4 console) to a PlayStation®5 console. This allows the use of PlayStation®VR when playing supported PS4™ games on a PS5™ console, including games that require PlayStation®Move or PlayStation®VR aim controllers.

*Model CUH-ZEY1 or CUH-ZEY2

Please note: The new HD camera for PS5 is not compatible with PS VR. You will need to use the PS Camera (for PS4) with a PlayStation Camera adaptor (no purchase required) to use PS VR on PS5.

  1. Connect the PS Camera cable to the AUX port on the back of your PS4.
  2. Place your PS Camera on a level surface directly facing where you’ll be sitting when you play.
  3. Change the angle of the PS Camera to make sure it’s capturing the right area.

If you are setting up your PS Camera for PS VR, there are a few extra steps to configure it. See the full PS VR Quick Start guide and video for more detail.

PlayStation Move

The PS Move controller is compatible with PS5™ consoles and PS4™ consoles. You need to pair your controller if it's the first time using it.

  1. Turn on your PS5 console or PS4 console and set up your PlayStation®Camera.
  2. Connect your PS Move controller to your console using the included USB Mini Type-B cable.
  3. Press the PS button on the PS Move controller.
  • You can use up to four motion controllers at one time. To use two or more PS Move controllers, pair each controller separately.
  • When you play with your PS Move controller, always disconnect the USB cable before use.

Set up the PS Move motion controller and find troubleshooting steps for PS Move motion controller issues.

Media remote

You'll need to pair your media remote to your PS5™ console before you can use it:

  1. Go to Settings > Accessories > Media Remote > Set Up Media Remote, and follow the on-screen pairing instructions. 
  2. If the automatic pairing doesn’t work, select Set Up Manually and follow on-screen instructions.

The media remote allows you to navigate your PlayStation®5 console and access media and apps without a wireless controller.

PlayStation aim wireless controller

The PS VR aim controller is a Bluetooth® device. You’ll need to pair your controller when you use it for the first time and when you use it with another PS4™ console.

With your PS4 console on, connect your controller using a micro USB cable*, then press the 2 PS button. Your controller pairs with the console and turns on. After you’ve paired your controller, you can disconnect the micro USB cable and use your controller wirelessly. 

*The PS VR aim controller is not supplied with a micro-USB. Use the micro-USB cable for your DUALSHOCK 4 wireless controller.

Troubleshoot input lag, pairing or flashing light issues with the PS VR aim controller.

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PlayStation Portal remote player
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PlayStation Portal remote player

User's Guide

Here’s some basic information about your PlayStation Portal™ remote player.

During Remote Play, your PS Portal lets you enjoy the same key features of the DualSense™ wireless controller that you use with your PlayStation®5 console. Your PS Portal responds to your gameplay in the same way as your wireless controller. Some buttons and functions can only be used during Remote Play.

Front

Top

Bottom

Front

A) Directional key
Highlight an item on the screen.

B) Create button
During Remote Play, this button functions the same way as the create button on your controller.

C) PS button
After turning on your PS Portal, press the PS button to unlock the lock screen.
You can do the following things during Remote Play.

Press once Access the control centre on your PS5 console.
Press and hold Go to the home screen on your PS5 console.

D) Screen (touchscreen) 
Features touch functionality.
Just like the one on your controller, you can use the touch pad function on your PS Portal during Remote Play.

For more about touch pad, see the “Remote Play controls” > “Use the touch pad” section.

E) Mute button
Mute or unmute the mic during Remote Play.
If the mic isn’t working during Remote Play, check to make sure that this button isn’t on mute, or that the mic on your headset or earbuds isn’t muted.
You can turn on/off the indicator on the mute button in Settings.

To learn more see the ”Settings” section.

F) Options button
During Remote Play, this button functions the same way as the options button on your controller.

G) Action buttons

Cross button
Select the highlighted item.
Circle button Cancel a command.
Triangle button Rearrange items in a list, or view related information during Remote Play.
Square button Use as a shortcut for context-sensitive commands and to view more functions for a specific item during Remote Play.

H) Light bar
During Remote Play, the light bar glows in the same way as your controller’s light bar.
You can turn on/off the indicator on the light bar in Settings

To learn more, see the ”Settings” section.

I) Right stick/R3 button
Press on the stick to use it as the R3 button.

J) Left stick/L3 button
Press on the stick to use it as the L3 button.

Top

A) Right speaker/Left speaker

B) L1 button/L2 button

C) Power button

Press once Turn on or put your PS Portal in rest mode.
Press and hold Turn on, turn off or restart your PS Portal.

D) PlayStation Link™ button
Use when pairing with and re-connecting to PlayStation Link-supported headsets or earbuds.

E) Volume +/- buttons

F) R1 button/R2 button

Bottom

A) Microphone
Use the built-in mic for voice chat. 

B) Headset jack
Connect an audio device compatible with a 3.5 mm audio input jack.

C) USB port
Use the included USB cable to charge your PS Portal.

Your PS Portal has the following screen and menu.

Home screen

Quick menu

Home Screen

The screen that appears when you turn on your PS Portal and then unlock the lock screen is the home screen.

  • You can unlock the lock screen by pressing the PS button.

A) Connection status
Displays the connection status.

B) Quick menu
Tap this to display the quick menu.

C) Status bar
Displays the Wi-Fi connection status, battery level, and time.

D) Portal
Tap this to connect to your PS5 console and start Remote Play. 

For how to prepare for and quit Remote Play, see the “Remote Play” section.

E) Key guide
Displays hints for using buttons and keys. 

Quick menu

During Remote Play, swipe left from the top right of your screen to display the quick menu.

Tapping the quick menu icon from the status bar also displays the quick menu.

A) PS5 console connection
Select this to quit Remote Play, or connect to a different PS5 console.

B) PS Link connection
Displays the audio device connected with PlayStation Link. Select this to check its battery level.

C) Display Brightness
Adjust the screen brightness.

D) Airplane Mode
Turn on/off the wireless functionality of Wi-Fi and PlayStation Link.

E) Settings
Displays the settings for your PS Portal. 

To learn more, see the ”Settings” section.

Set up your PS5 console

Before starting Remote Play, turn on your PS5 console or put it into rest mode. Make sure the following settings are configured on your PS5 console. These settings are saved until you change them.

  • Connect your PS5 console to the internet.
  • Sign in with the same account you’ll use to sign in on your PS Portal.
  • Update your PS5 console to the latest version of the system software.
  • From the home screen of your PS5 console, select Settings > System > Remote Play, and then turn on Enable Remote Play.
  • To start Remote Play while your PS5 console is in rest mode, select Settings > System > Power Saving > Features Available in Rest Mode. Then, turn on Stay Connected to the Internet and Enable Turning on PS5 from Network.

Start Remote Play

On the home screen of your PS Portal, tap the portal or press the cross button. Your PS Portal connects with the PS5 console you used previously, and Remote Play starts.

  • Your PS Portal won't be able to search and connect to your PS5 console if it's been a while since you last signed in. Before trying to connect remotely from outside your home, check that your PS Portal connects properly while you're near your PS5 console.

Quit Remote Play

During Remote Play, open the quick menu and then select Disconnect.

To put your PS5 console in rest mode when Remote Play quits, turn on Put the connected PS5 in rest mode and then select Disconnect on your PS Portal.

For the quick menu, see the “What’s on the screen” > “Quick menu” section.

Switch to a different PS5 console

To use a different PS5 console for Remote Play, take the following steps. If you’re currently using Remote Play, you’ll need to quit first.

  1. From the home screen, open the quick menu, and then select the PS5 icon.
    The name of the PS5 console you used last time displays underneath the icon.
  2. Select the PS5 console you want to use for Remote Play.
    If you don’t see the console that you want, it may not be ready for Remote Play. See Set up your PS5 console for setup instructions.

Use the touch pad

During gameplay, tap the screen and the touch pad areas appear on the left and right side of the screen. Within these areas, you can do things like tap and swipe.

To use the touch pad as a button, double tap within one of the touch pad areas.

  • You can use the touch pad functionality even when the touch pad areas aren’t displayed on the screen.

Display the quick menu

Swipe left from the top right corner of your screen to open the quick menu.

For the quick menu, see the “What’s on the screen” > “Quick menu” section.

  • Tapping the quick menu icon from the status bar also displays the quick menu.

Display the status bar

Tap anywhere on the screen to display the status bar.  

For the status bar, see the “What’s on the screen” > “Home screen” section.

With your PS Portal, you can use any headsets or earbuds that are PlayStation Link- supported or compatible with a 3.5 mm audio input jack.

Use a wireless audio device

Use a wired audio device

Use a wireless audio device

You can use any PlayStation Link-supported audio device.

With PlayStation Link, the audio of your wireless audio device can quickly switch between your PS Portal and your PS5 console.

For instructions on using your PULSE Explore™ wireless earbuds, see How to pair and connect your PULSE Explore wireless earbuds with PS Portal.

Use a wired audio device

You can use wired headsets or earbuds compatible with a 3.5 mm audio input jack. 

Connect them to the headset jack on the bottom of your PS Portal.

To view and configure settings for your PS Portal, select Settings from the quick menu. You can change the following settings:

For how to display the quick menu, see “What’s on the screen” section.

Network

Change the Wi-Fi network you're connected to, and check connection status.

System

Update the system software and reset your PS Portal. You can also configure settings for device language, date and time, and power saving.

Display and Brightness

Adjust the brightness of the screen. Turn on/off the light bar and the indicator on the mute button.

You can also adjust the brightness of the screen from the quick menu.

Controller

Change the vibration intensity and the trigger effect intensity.

Sign Out

You can sign out of your account for PlayStation™Network from here.

About this User’s Guide

  • This User's Guide introduces the main functions and settings for your PS Portal, as well as tips for expert use. Along with this User's Guide, please refer to the instruction manual included with your PS Portal.
  • Information about system functionality and images published in this User's Guide may vary from those on your PS Portal and PS5 console, depending on the system software version in use. Also, the illustrations and screen images may vary from the actual product.

System software

Always update your PS Portal and PS5 console to the latest version of the system software. By updating, you'll enjoy additional features, improved usability, and enhanced security.

After-sale service

Make sure that you’re signed out of PlayStation Network before sending your PS Portal to an authorized service centre for repair. This helps prevent unauthorized access to your credit card and other personal information. To sign out, go to the quick menu and select Settings  > Sign Out.

The types of after-sale services available vary by country or region.

Transfers/Returns/Disposal

Make sure that you deactivate and reset your PS Portal before you transfer ownership, dispose of it, or return it (where permitted).

Intellectual property notices

For registered trademarks or trademarks of Sony Interactive Entertainment Inc. and Sony Group Corporation, see “Copyright and Trademark notice”.

All of the Japanese fonts and some parts of the Latin fonts in this device use characters provided by Fontworks Inc.
© Fontworks, a Monotype Company. All rights reserved.

iWnn © OMRON SOFTWARE Co., Ltd. 2008-2013 All Rights Reserved.

Troubleshooting

  1. Press and hold the power button.
  2. Select Restart.

If you can’t restart your PS Portal, try the following. 

  1. Press and hold the power button on your PS Portal.
  2. Wait for your PS Portal to turn off. Then, wait 30 seconds.
  3. Press and hold the power button on your PS Portal.
    The system reboots.

If you’re still having issues, try performing a full reset.

  1. On your PS5 console, go to Settings > System > Remote Play, and then turn on Enable Remote Play.
  2. On your PS5 console, go to Settings > System > Power Saving > Features Available in Rest Mode. Select Stay connected to the Internet and Enable Turning on PS5 from Network
  3. Make sure your PS5 console is connected to the internet and you are signed in with the same account.

If your PS Portal unexpectedly crashes or restarts while charging, try the following:

  1. Unplug the charging cable from your PS Portal.
  2. When the display of PS Portal is off, press and hold the power button for 10 to 15 seconds until it turns on and boots to the lock screen or one of the initial setup screens. 
  3. Press and hold the power button for 2 seconds until the power options menu appears and select "Power off".
  4. After PS Portal has powered off, plug it into the charging cable and resume charging.
  • If your PS Portal repeatedly experiences this issue, try turning it off before connecting the charging cable (steps 3 and 4).
  • This issue is planned to be addressed soon in an upcoming system software update.

System software

  1. From the top right of your screen, swipe left to display the Quick Menu. 
  2. Go to Settings > System > System Software
  3. Select System Software Update.

Check the features that are available in the update below.

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Manuals and warranty
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Manuals and warranty

Manuals and warranties

Find the manual for your console or device.

Find warranty information for your consoles and devices.

Online user guide

To view the User's Guide for your PlayStation®5 console, go to the home screen on your PS5 console and select

Settings > User's Guide, Health & Safety, and Other Information > User's Guide.

View the PlayStation®4 console user guide online.

View the PlayStation®3 console user guide online.