Learn how and when to access Safe Mode, a troubleshooting tool designed to help resolve data and display issues on PlayStation®5 consoles and PlayStation®4 consoles.
Safe Mode allows you to start your PlayStation console with only the most basic functions active. The Safe Mode options are designed to help you solve issues by rebuilding the console storage database, changing your resolution or "hard" resetting the console to its factory settings.
Some Safe Mode options will result in the loss of data. Be sure to back up data to a USB drive or Cloud Storage before selecting these options.
If your console has been offline for a long period, or has lost connection to the internet during a system software update, you may need to manually update the system software. A manual update can be downloaded directly to your PlayStation console or to a USB drive. Please follow the guides below.
If you can't start your console in Safe Mode using the steps above, you may need to turn it off and turn it on again, or check the cables. See the guide below for the steps to take before requesting a repair.
Ends Safe Mode and restarts the PS4 console normally.
Changes the display resolution to 480p when the PS4 console is restarted. This option can be helpful when troubleshooting issues with blank screens.
Update System Software
Allows you to update the PS4 system software via direct download, a USB storage device or a disc.
Restore Default Settings
Restores the PS4 system to the default factory settings. Restoring default settings won’t delete content on console storage such as games, apps, screenshots, video clips, and saved data.
Scans the drive and creates a new database of all content on the system. This option is useful if you’re experiencing system feature issues or a game icon remains on Home after it has been deleted.
Deletes all user data and restores the PS4 console to its original state.
Initialize PS4 (Reinstall System Software)
Deletes all user data and removes PS4 firmware.
Set HDCP Mode (PS4 Pro only)
If your PS4 Pro console is connected to a 4K TV that doesn't support HDCP 2.2 (please refer to your TV manual), it may not be able to display an image when playing 4K games or 4K video streaming. To see an image, choose this setting and select [2. HDCP 1.40 Only] on the next screen*.
*This may limit video resolution to 1080p. This reduction in resolution happens because a 4K image can only be displayed when HDCP 2.2 is supported by all connected devices including the display device, HDMI cables, and any A/V amplifier or home cinema system that may be connected.
Contact our support specialists
Enter your date of birth.