PS5: Troubleshooting power issues

PS5: Troubleshooting power issues 

Find out how to resolve issues if your PS5™ console loses power or won't turn on at all.

PS5 console power issues 

If your PS5 console is experiencing one of the following issues, please visit the Fix and Replace diagnostic tool to check if your hardware is eligible for an under-warranty repair.

  • PS5 console loses power shortly after I turn it on.
  • PS5 console won't turn on at all.
  • PS5 console crashes or freezes while playing.
  • PS5 console turns off while playing.

Need help? 

Contact our support specialists