Sony

How to find DualSense wireless controller serial and model numbers

Learn where you can find the serial and model numbers on your DualSense® wireless controller and when you might need to use them.

It is recommended that you have these numbers ready when contacting PlayStation Support.

How to find DualSense wireless controller serial number

You can check the serial number of your DualSense wireless controller by going to the settings on the PlayStation®5 console that your controller is connected to.

  1. Go to the home screen and select Settings > Accessories > General > Advanced Settings
  2. Select View Serial Number.

Scan the QR code on the back of your DualSense wireless controller to see the serial number. The serial number is also on the back of the controller, underneath the QR code.

  • The serial number has 17 alphanumeric characters.

How to find DualSense wireless controller model number

The model number can be found on the back of the wireless controller, above the QR code.

  • The model has 8 alphanumeric characters. For example, CFI-ZCT1W.

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