CE-112841-7

You are not signed in.

Please check if you can sign in by going to the home screen and selecting Settings > Users and Accounts > Account > Sign In.
Restart your PlayStation®5 console and connect to the Internet using a wired connection if possible.
If you are using WiFi, try moving your PS5™ console closer to your router and removing anything interrupting the connection between the devices.
Turn off your router and wait at least 5 minutes, then restart it.

Contact our support specialists