- Check the PlayStation status page for outages or maintenance.
- Restart your PlayStation®5 console.
- If possible, try using a wired connection to connect to the internet.
- Reconfigure your network settings.
- If you're using a wireless connection, try bringing your PS5® console closer to your router and removing anything that might block the connection.
- Turn off your router or modem, wait at least 5 minutes, and then turn it back on.
- Update your router's firmware.
For details on how to update, please contact your internet service provider.
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