If you are having difficulty locating a PlayStation®5, please check with online retailers directly for availability.
We do not have any shipment dates or inventory information for retail outlets.
If you are having a problem and need to contact us, find the best option for you.
Get answers to questions about setting up, managing or recovering your account.
Never share your account details with anyone else — you will be responsible for anything they do under your account. Prevent fraud by protecting your account with these helpful tips.
Learn how to change your online ID on PlayStation Network, and what to do if you experience issues with an online ID change.
If you forget your PlayStation Network (PSN) password, you can reset it from the web or on your PlayStation console.
Your online ID and sign-in ID (email address on your account).
Serial number of the console used to create or log into your account.
Details of a recent transaction (including Order Number, content purchased, price and date of the transaction)
If your account was suspended, you may have broken the PlayStation Network Terms of Service. Here are more details on why we suspend players, when suspensions end, and when you can appeal.
If you or the payment owner reversed a payment to PlayStation Network, your account will be suspended until the charges are resolved. Learn more about suspensions for chargebacks and your options below.
Activating your console as primary provides an easy access to content you've purchased from the PlayStation Store, automatic downloads and more. Learn how to enable this below:
Upgrade or change your hardware? Deactivate your previous primary systems either on your system or via the web.
Have questions about your purchase or content available on the PS Store? Reach out to us below to get answers.
If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund.
Some games that have not yet been released are available to be pre-ordered. Get all the information for how pre-orders work, launch times and cancellations on the PlayStation Network.
Follow these steps to resolve common issues with redeeming PlayStation Store vouchers.
If your voucher code is printed on a receipt, please contact the retailer to recover the code.
For all other types of damaged voucher, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.
Need technical help with your PlayStation hardware? Let us know which product you're experiencing issues with and we'll be here to assist.
Find out how to pair and charge a DualSense wireless controller with a PS5 console, change controller settings, and what troubleshooting steps to take for controller issues.
Visit the Fix & Replace tool to troubleshoot your DualSense controller and get your issue fixed.
Don't see your hardware listed in the options above? We may still be able to assist! Check our Fix & Replace page for more details on hardware troubleshooting for legacy hardware.
Find more information and get help with Officially Licensed PlayStation Accessories at our accessories hub below.
Learn more about the features and benefits of PlayStation Plus, such as online multiplayer, cloud storage and monthly games.
Find out how to check your PlayStation Plus payment date, change your payment method or cancel subscription services.
It isn't PlayStation without great games to play. Here is some information on some of the latest titles to keep you informed of what to expect.
Certain PS4™ games can be upgraded to the digital PS5™ version of the game on a PS5 console. Find out how to upgrade your eligible games.
Learn how to download your PlayStation Store purchases to your PS5™ or PS4™ console and how to download games remotely.
Learn how to make space on your console storage, store games on extended storage and move game saved data using Playstation®Plus cloud storage.