Pre-order and auto-download games from PlayStation™Store

How to pre-order and auto-download games from PlayStation™Store

Find out how to purchase and cancel PlayStation Store pre-orders, where to find pre-order release dates, and how to automatically download a pre-order.

How to pre-order content from PlayStation Store

You can pre-order some products on PlayStation Store before they are released. To pre-order, search for a game and select Pre-Order. You'll be charged, and the pre-order will appear in your Library, PlayStation Store, and PlayStation®App.

How to auto-download a pre-order

If you're excited about an upcoming title, you can pre-order on PlayStation Store and set up automatic downloads so that the content will start downloading as soon as it's available. Once you've set up automatic downloads, you can turn on auto-download for a specific game by following the steps below.

  1. Once you've set up automatic downloads, go to your Game Library and select the pre-order. 
  2. You'll see a timer below the title counting down to the game's release. Select the timer, and then follow the on-screen instructions to adjust auto-download for that game.

Make sure you've set up automatic downloads and have set your PS4 console as your primary PS4 console before auto-downloading a pre-order. 

  1. Go to Library > Purchased and select the pre-order. 

  2. You'll see a timer below the title counting down to the game's release. Select the timer, and then follow the on-screen instructions to adjust auto-download for that game.

How to cancel a pre-order from PlayStation Store

When you pre-order a game, your wallet or payment method will be charged. If you change your mind before the content is released, you'll be able to cancel the pre-order and receive a refund. If the game is released and the content hasn't started to download to your PlayStation console, you'll be able to cancel and request a refund within 14 days of making the pre-order.

How to find a pre-order release date

To find the release date of a pre-order, search for the game on PlayStation Store. The release date will appear under the title of the game.

When will I be charged for a PlayStation Store pre-order?

You'll be charged when you select Pre-order for a game on PlayStation Store.

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